Herodesk’s Got Your BackSee the release

Help center FAQs

Herodesk Basic

The answer, before the question.

FAQs are grouped question-and-answer sets you manage alongside your help center, and they can appear right inside the live-chat widget, so customers get an answer without starting a conversation.

The problem

They open the chat to ask the obvious

Most chats start with a question you have answered a thousand times. The customer would have taken the answer straight away: nobody offered it.

  • Chat volume dominated by four or five stock questions
  • Visitors waiting for a reply that a line of text would have solved
  • Help center articles nobody thinks to go looking for
  • Agents typing the same answer between real conversations

Why teams love it

Self-service where the question happens

FAQs work because they meet customers at the exact moment they are about to ask.

Answers in the widget
The common questions are visible in the chat widget itself, so people never have to open a conversation.
Instant instead of eventually
A customer gets the answer immediately rather than waiting for someone to reply.
Fewer stock chats
Deflecting the obvious questions leaves your team the ones that genuinely need a person.
Managed in one place
FAQs sit with the rest of your help center content, so there is no second system to maintain.

What’s inside

Grouped, published, embedded

Short answers to common questions, wherever customers need them.

Grouped question-and-answer sets
Organise FAQs into groups so related questions sit together.
Shown in the chat widget
Surface FAQs directly inside the live-chat widget, before a conversation starts.
Managed with your help center
Authored and maintained alongside your articles, with the same tooling.
Embeddable in articles
Drop an FAQ into a help center article where it adds context.
Translatable
FAQs can be published in every language your help center offers.
Grounding for AI
On AI-enabled plans, FAQs are one of the sources the AI agent answers from.

Pricing

Herodesk Basic

From Herodesk Basic

FAQs come with the help center on Herodesk Basic and up. Try any paid plan free for 14 days.

Included from Herodesk Basic and up.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story