Help center FAQs
Herodesk BasicThe answer, before the question.
FAQs are grouped question-and-answer sets you manage alongside your help center, and they can appear right inside the live-chat widget, so customers get an answer without starting a conversation.
The problem
They open the chat to ask the obvious
Most chats start with a question you have answered a thousand times. The customer would have taken the answer straight away: nobody offered it.
- Chat volume dominated by four or five stock questions
- Visitors waiting for a reply that a line of text would have solved
- Help center articles nobody thinks to go looking for
- Agents typing the same answer between real conversations
Why teams love it
Self-service where the question happens
FAQs work because they meet customers at the exact moment they are about to ask.
- Answers in the widget
- The common questions are visible in the chat widget itself, so people never have to open a conversation.
- Instant instead of eventually
- A customer gets the answer immediately rather than waiting for someone to reply.
- Fewer stock chats
- Deflecting the obvious questions leaves your team the ones that genuinely need a person.
- Managed in one place
- FAQs sit with the rest of your help center content, so there is no second system to maintain.
What’s inside
Grouped, published, embedded
Short answers to common questions, wherever customers need them.
- Grouped question-and-answer sets
- Organise FAQs into groups so related questions sit together.
- Shown in the chat widget
- Surface FAQs directly inside the live-chat widget, before a conversation starts.
- Managed with your help center
- Authored and maintained alongside your articles, with the same tooling.
- Embeddable in articles
- Drop an FAQ into a help center article where it adds context.
- Translatable
- FAQs can be published in every language your help center offers.
- Grounding for AI
- On AI-enabled plans, FAQs are one of the sources the AI agent answers from.
Pricing
Herodesk BasicFrom Herodesk Basic
FAQs come with the help center on Herodesk Basic and up. Try any paid plan free for 14 days.
Included from Herodesk Basic and up.
Customer stories
Read about our customers’ experience with Herodesk
Meet some of the businesses that use Herodesk for their customer service every day.
Pricing
Choose the plan that fits your needs
Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.
Herodesk Free
For working on your own
$0
Herodesk Basic
Bring your team together
$34per user / month
Herodesk Plus
Spend less time on routine work
$57per user / month
Herodesk Pro
Keep service consistent as you grow
$80per user / month
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”















































































