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AI Performance report

Herodesk Plus

Know what the AI takes off your plate.

AI-handled, deflection and handover rates across real customer conversations, split over time, per channel and per topic, with every number compared to the period before.

The problem

"Is the AI actually helping?"

Once an AI agent answers customers, the next question is what share of the work it truly handles. Without a report you are comparing feelings with an invoice.

  • No clear number for how much the AI resolves
  • Anecdotes deciding whether automation grows or gets rolled back
  • No view of which channels or topics the AI struggles with
  • Nothing to compare from one month to the next

Why teams love it

An honest read on your automation

The report measures the AI against real customer conversations, not vanity denominators.

One honest number
Only real conversations count: top-level, non-spam, and actually replied to by a human or the AI.
The trend, not a snapshot
Every count and rate is compared with the previous period, so you can see whether the AI is getting better.
Find the weak spots
Per-channel and per-topic breakdowns show where handovers cluster, and where knowledge or instructions need work.
Take it with you
Export the result as CSV for the board deck or your own analysis.

What’s inside

Rates, splits and an export

The numbers a manager needs to steer automation, on one page.

Handled, resolved, handed over
Counts of real conversations, AI handled, AI resolved and unanswered over the chosen period.
Deflection and handover rates
The share the AI kept away from the team, and the share it passed on to a human.
Charts over time and per channel
See how the split develops, and how each channel differs.
A table per topic
Handled, resolved and handed-over counts for every AI agent topic.
Filters that match your setup
Date range, inbox, team, channel, AI agent and topic.
CSV export
Take the current view out as a CSV file.

Pricing

Herodesk Plus

From Herodesk Plus

The AI performance report comes with the AI agent on Herodesk Plus and above, and is available to managers.

Included from Herodesk Plus and up.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story