Herodesk’s Got Your BackSee the release

Spam and blocking

Free on every plan

Junk out, for good.

Mark a conversation as spam and block the sender so their next message never reaches the queue. Contacts carry safety flags (possible phishing, header mismatch, known spammer) so the team knows what it is looking at.

The problem

A public address is a magnet

Any address on your contact page collects junk, and in a shared inbox that junk wastes everyone’s time, or worse, someone trusts a message that was designed to look real.

  • The same sender keeps coming back under a new subject
  • Phishing attempts that look like a supplier or a courier
  • Real customer questions buried under marketing blasts
  • Every teammate deals with the same junk separately

Why teams love it

Deal with it once, for everyone

Blocking in a shared inbox is a team-level decision: one person acts and the whole queue stays clean.

One block, whole team
Block a sender once and their future messages are held back before anyone else has to see them.
Know when something looks wrong
Safety flags for possible phishing, header mismatch and known spammers show up on the contact, not buried in headers.
A queue you can trust
When junk is out of the way, the conversations left in the inbox are ones that actually need a person.
Two layers, not one
The automatic AI spam filter screens mail before it arrives; this is the manual control for what gets through.

What’s inside

Manual control over what reaches you

The deliberate half of spam handling: what you decide, rather than what the filter decides.

Mark a conversation as spam
Take a conversation out of the working queue and label it for what it is.
Block the sender
Optionally block the contact at the same time, so their future messages are held back automatically.
Possible phishing flag
Contacts are flagged when a message looks like an impersonation attempt, so nobody replies on autopilot.
Header mismatch flag
When the visible sender does not match the technical sender, the contact carries a warning.
Known spammer flag
Senders with a spam history are marked so the team can recognise them instantly.
Separate from the AI filter
The built-in AI spam filter runs before rules and autoresponders; blocking is your manual override on top.

Pricing

Free on every plan

Free, on every plan

Marking spam and blocking contacts are included on every Herodesk plan, including Free, as is the automatic AI spam filter.

Included free on every plan, forever.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Spam and blocking: keep a shared support inbox clean

Any support address that appears on a website collects junk, and in a shared inbox that junk costs the whole team rather than one person. Herodesk lets you mark a conversation as spam and, if you want, block the sender so their future messages are held back before they reach the queue. Contacts carry safety flags (possible phishing, header mismatch, known spammer) so a message designed to look like a supplier or a courier is recognisable at a glance.

This is the manual layer. Underneath it, a built-in AI spam filter screens incoming messages before rules and autoresponders run, so spam never triggers an automatic reply or reaches the AI agent. Together they mean the conversations left in your inbox are the ones that genuinely need a person.

Spam marking and contact blocking are included on every Herodesk plan, including Free, and used by webshops, B2B companies and SaaS companies across Europe. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for what each plan includes.

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story