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Private help center

Herodesk Basic

Documentation for the right eyes.

Make a help center private with a password or an IP allow-list, with a login step on the customer site. Perfect for internal documentation or content only your customers should see.

The problem

Not everything should be public

Onboarding guides for paying customers, internal process documentation, pricing detail for partners: real content that should not be sitting in Google’s index.

  • Internal documentation living in a tool nobody outside IT can reach
  • Customer-only guides that would be visible to competitors
  • No way to gate content without building a login
  • Sensitive material published publicly because it was easier

Why teams love it

Gated content without a project

Two straightforward controls turn the help center you already run into a private one.

Customer-only content
Publish onboarding and account documentation that only the people paying you can read.
Internal docs that people find
Use the same authoring tools your team already knows for process documentation that stays internal.
No login to build
The access step lives on the customer site: you do not have to develop authentication yourself.
Handled securely
The password is masked and never written to the audit log.

What’s inside

Two ways to lock it

Use whichever fits: a shared password, an IP allow-list, or both.

Password protection
Put the whole help center behind a password you share with the people who should have it.
IP allow-list
Restrict access to specific addresses, so an internal help center only opens on your network.
Login step on the site
Visitors get a proper access step on the customer-facing site before they see any content.
Password never logged
The password is masked in settings and is never stored in the audit log.
Per help center
Run a public help center and a private one side by side from the same account.
Same authoring tools
Categories, drafts, SEO fields, search and translations all work exactly as they do publicly.

Pricing

Herodesk Basic

From Herodesk Basic

Private help centers come with Herodesk Basic and up, alongside the rest of the help center. Try any paid plan free for 14 days.

Included from Herodesk Basic and up.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story