Herodesk’s Got Your BackSee the release

Send later

Herodesk Plus

Write it now, send it then.

Give a reply the time it should arrive and Herodesk holds it until then. Change your mind and you can pull it back, right up until the moment it goes.

The problem

The right answer at the wrong hour

Support work rarely lines up with the moment a reply should land. So you either send at a bad time, or you keep a mental note and hope you remember.

  • Replies going out at 23:40 and setting the wrong expectation
  • A promised follow-up that depends on someone remembering it
  • Clearing the queue at midnight so it looks like you never sleep
  • Spotting the typo half a second after you hit send

Why teams love it

Timing you control

Write when it suits you. Let it arrive when it suits the customer.

Work your hours, not theirs
Clear the queue whenever you like and let the replies land inside office hours.
Follow-ups that need no remembering
Write the check-in while you still have the context, and set it for the day it matters.
A change of mind costs nothing
A scheduled reply can be cancelled right up until it is picked up for sending.
A quiet undo for everyone
A personal send delay of up to 30 seconds gives you a moment to catch the mistake you only ever see once it’s gone.

What’s inside

Scheduling, and a second to change your mind

Two settings that come down to the same thing: you decide when a message actually leaves.

Pick a send time
Set any future time on a reply instead of sending it immediately.
Held, not sent
The message waits as scheduled and goes out on its own when the time comes.
Cancel while it waits
A scheduled message can be cancelled at any point before it is picked up.
Personal send delay
Everyone can add up to 30 seconds of delay to their own ordinary replies.
An undo window on every reply
During the delay the send can still be stopped: the typo catch you always wanted.
Visible on the conversation
A scheduled reply shows its state on the thread, so the team knows an answer is already on its way.

Pricing

Herodesk Plus

From Herodesk Plus

Send later comes with Herodesk Plus and above, alongside AI and the rest of the timing and automation tooling. Try any paid plan free for 14 days.

Included from Herodesk Plus and up.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Send later: schedule support replies for the right moment

Send later lets an agent give a reply a future send time instead of sending it now. The message is held as scheduled in your shared inbox and dispatched by a background worker at exactly that time, so you can write at 22:00 and have the answer arrive at 09:00, without setting the expectation that your team is awake all night. A scheduled message can be cancelled at any point before it is picked up for sending.

Alongside it, each person can set a personal send delay of up to 30 seconds on ordinary replies. It acts as an undo window: press send, spot the typo, stop it. Together with AI agents handling the routine questions and shared inbox keeping the team on the same thread, timing stops being something you hold in your head.

Send later is included from Herodesk Plus and up, and used by webshops, B2B companies and SaaS companies teams across Europe. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for what each plan includes.

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story