Herodesk’s Got Your BackSee the release

Conversations report

Free on every plan

How much support are you doing?

Conversation volume over any period, with new conversations, inbound messages, closes, re-opened conversations and average snooze time. Filter by date range and inbox.

The problem

"It feels busier than last year"

Support workload is invisible until you measure it. Without numbers you cannot justify a hire, plan for a season, or tell whether anything you changed helped.

  • No idea whether volume is actually growing
  • Hiring decisions made on how tired everyone feels
  • No way to show what support costs the business
  • Changes made with no measure of whether they worked

Why teams love it

The baseline everything else is measured against

Volume is the first number any support team needs: it turns a feeling into something you can plan around.

See growth as it happens
Watch conversation volume over any period, so a trend is visible before it becomes a problem.
Make the case for a hire
Real numbers on volume and closes are what turn "we need help" into a decision someone can approve.
Spot the re-opens
Re-opened conversations tell you where first answers are not landing, which is often the cheapest thing to fix.
Compare inboxes
Filter by inbox to see which channel or brand is generating the work.

What’s inside

Five numbers that matter

The core volume metrics, over any period you choose.

New conversations
How many conversations were started in the period.
Inbound messages
Total messages received, which shows how much back-and-forth each conversation takes.
Closes
How many conversations were resolved and closed.
Re-opened conversations
Conversations that came back after being closed: a direct signal about answer quality.
Average snooze time
How long conversations spend snoozed on average, so waiting time is visible.
Filter by date and inbox
Narrow to any period and any inbox. Access to reports is governed by role.

Pricing

Free on every plan

Free, on every plan

The conversations report is part of every Herodesk plan, including Free. Reporting is not something we hold back for higher tiers.

Included free on every plan, forever.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Conversations report: measure your support volume

Support workload is invisible until somebody measures it, which is why so many teams argue about whether it is really getting busier. The conversations report shows volume over any period you choose, with new conversations, inbound messages, closes, re-opened conversations and average snooze time, filtered by date range and inbox.

Re-opens are the number worth watching. A conversation that comes back after being closed usually means the first answer did not land, and fixing that is normally cheaper than handling the second conversation. Read alongside the effectiveness, busyness and tags reports, the picture covers how much work there is, when it arrives, how well it goes, and what it is about.

The conversations report is included on every Herodesk plan, including Free, and used by webshops, B2B companies and SaaS companies across Europe. Access is governed by role. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for what each plan includes.

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story