Herodesk’s Got Your BackSee the release

Companies

Herodesk Pro

Support the account, not just the person.

Company records group the contacts that belong to the same organisation, matched automatically by email domain. For B2B and SaaS teams, the account is the unit that matters.

The problem

Five people, one account, no connection

Three colleagues from the same customer write in separately about the same rollout. Each conversation is handled in isolation, and nobody sees the account behind them.

  • No view of everything one customer organisation has asked
  • The same issue answered three times for three colleagues
  • Account managers with no visibility of support history
  • No way to prioritise by how important the account is

Why teams love it

The account view B2B support needs

Companies turn a stream of individual conversations into a picture of how each customer organisation is really doing.

See the whole account
Every contact and conversation from one organisation, grouped in one place.
Matched automatically
Contacts join their company by email domain, so grouping happens without manual filing.
Prioritise properly
Tag and route by company, so your largest accounts get the attention they are paying for.
In step with your CRM
Company records can be filled from a CRM sync, so support and sales see the same organisation.

What’s inside

Grouping that maintains itself

Domain matching does the work, with manual control for the cases that need it.

Automatic domain matching
Contacts are matched to a company by their email domain as they arrive.
Domains and excluded domains
Define which domains belong to a company, and exclude the shared ones that should never match.
Manual matching too
Assign a contact to a company by hand when the domain does not tell the whole story.
Create and merge companies
Build company records directly, and merge duplicates when the same organisation appears twice.
Filled from a CRM sync
Company data can be populated from a connected CRM, so records stay current.
Tags, custom fields and webhooks
Companies carry tags and custom fields, appear in the audit log, and fire their own webhook events.

Pricing

Herodesk Pro

From Herodesk Pro

Companies come with Herodesk Pro, alongside teams, SSO and two-factor authentication. Try any paid plan free for 14 days.

Included from Herodesk Pro and up.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Companies: account-based support for B2B and SaaS

When you support businesses rather than consumers, the individual is rarely the right unit. Three colleagues from the same customer will write in separately about the same rollout, and handled in isolation each conversation loses the context of the account behind it. Company records group the contacts belonging to one organisation, matched automatically by email domain, with excluded domains so shared providers never match by accident.

From there the account becomes something you can work with: see every conversation from one organisation, route and prioritise by company so your largest accounts are handled accordingly, and add company-scoped custom fields. Company records can be created and merged directly or filled from a connected CRM sync, and they carry tags, appear in the audit log, and fire their own webhook events.

Companies are part of Herodesk Pro, built for B2B companies and SaaS companies teams across Europe. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for what each plan includes.

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story