Tags
Free on every planName what your customers ask about.
Tags are labels you put on conversations, contacts and companies. They sort your inbox, drive rules and smart views, and turn a year of support into a report you can act on.
The problem
You know what customers ask. You just can’t prove it.
Without labels, every conversation is a one-off. You have a strong hunch about the top three questions, but nothing to show for it and no way to find them again.
- No way to answer "what do people contact us about most?"
- Recurring problems never get escalated to the people who could fix them
- Finding "all the delivery complaints" means reading through everything
- Nothing to route or automate on, because nothing is categorised
Why teams love it
Small labels, big picture
Tagging takes a second per conversation and pays it back as routing, reporting and a real understanding of your customers.
- See what actually drives contact
- The tags report breaks conversations down by label over any period, so recurring issues stop being a hunch.
- Find anything again
- Filter the inbox by tag to pull up every conversation on a topic: a faulty batch, a shipping delay, a confusing page.
- Fuel for automation
- Tags feed rules and smart views, so a labelled conversation can route, assign or surface itself without you.
- Tidy up without losing history
- Archive tags you have stopped using instead of deleting them, so old conversations keep their labels and your reports stay intact.
What’s inside
Everything a label should do
Tags in Herodesk go further than conversations: they run across your customer records too.
- Tag conversations, contacts and companies
- The same label system covers all three, so you can mark a VIP account as easily as a single thread.
- Managed centrally
- Create, rename and organise your tags in settings, so the whole team works from one agreed list.
- Archive instead of delete
- Retire a tag you no longer use without stripping it from historical conversations or breaking old reports.
- Drive rules and smart views
- Use tags as conditions to route conversations, or as the basis for a saved view the whole team works from.
- Auto-tag with AI
- On AI-enabled plans, a rule can read what a conversation is about and apply the right tag for you.
- Saved in the history
- Every tag added or removed is recorded in the conversation history, with who did it.
Pricing
Free on every planFree, on every plan
Tags are part of the shared inbox on every Herodesk plan, including Free. The tags report is included too.
Included free on every plan, forever.
Customer stories
Read about our customers’ experience with Herodesk
Meet some of the businesses that use Herodesk for their customer service every day.
Pricing
Choose the plan that fits your needs
Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.
Herodesk Free
For working on your own
$0
Herodesk Basic
Bring your team together
$34per user / month
Herodesk Plus
Spend less time on routine work
$57per user / month
Herodesk Pro
Keep service consistent as you grow
$80per user / month
Tags: turn support conversations into something you can measure
Tags are named labels you apply to conversations, contacts and companies in your shared inbox. They do the small job of sorting your inbox and the much larger job of telling you what your customers keep contacting you about. Manage the list centrally so the whole team tags the same way, archive labels you have retired instead of deleting them, and every change is saved to the conversation history.
Because tags are a first-class field, they drive the rest of Herodesk: smart views built on a tag, AI agents that tag and route conversations automatically, and a tags report that breaks your volume down by topic over any period. On AI-enabled plans, a rule can decide the right tag by reading the conversation. With more than 30 integrations, you can see which products and orders sit behind each topic.
Tagging is included on every Herodesk plan, including Free, and used by webshops, B2B companies and SaaS companies across Europe. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for what each plan includes.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”















































































