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Tags

Free on every plan

Name what your customers ask about.

Tags are labels you put on conversations, contacts and companies. They sort your inbox, drive rules and smart views, and turn a year of support into a report you can act on.

The problem

You know what customers ask. You just can’t prove it.

Without labels, every conversation is a one-off. You have a strong hunch about the top three questions, but nothing to show for it and no way to find them again.

  • No way to answer "what do people contact us about most?"
  • Recurring problems never get escalated to the people who could fix them
  • Finding "all the delivery complaints" means reading through everything
  • Nothing to route or automate on, because nothing is categorised

Why teams love it

Small labels, big picture

Tagging takes a second per conversation and pays it back as routing, reporting and a real understanding of your customers.

See what actually drives contact
The tags report breaks conversations down by label over any period, so recurring issues stop being a hunch.
Find anything again
Filter the inbox by tag to pull up every conversation on a topic: a faulty batch, a shipping delay, a confusing page.
Fuel for automation
Tags feed rules and smart views, so a labelled conversation can route, assign or surface itself without you.
Tidy up without losing history
Archive tags you have stopped using instead of deleting them, so old conversations keep their labels and your reports stay intact.

What’s inside

Everything a label should do

Tags in Herodesk go further than conversations: they run across your customer records too.

Tag conversations, contacts and companies
The same label system covers all three, so you can mark a VIP account as easily as a single thread.
Managed centrally
Create, rename and organise your tags in settings, so the whole team works from one agreed list.
Archive instead of delete
Retire a tag you no longer use without stripping it from historical conversations or breaking old reports.
Drive rules and smart views
Use tags as conditions to route conversations, or as the basis for a saved view the whole team works from.
Auto-tag with AI
On AI-enabled plans, a rule can read what a conversation is about and apply the right tag for you.
Saved in the history
Every tag added or removed is recorded in the conversation history, with who did it.

Pricing

Free on every plan

Free, on every plan

Tags are part of the shared inbox on every Herodesk plan, including Free. The tags report is included too.

Included free on every plan, forever.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Tags: turn support conversations into something you can measure

Tags are named labels you apply to conversations, contacts and companies in your shared inbox. They do the small job of sorting your inbox and the much larger job of telling you what your customers keep contacting you about. Manage the list centrally so the whole team tags the same way, archive labels you have retired instead of deleting them, and every change is saved to the conversation history.

Because tags are a first-class field, they drive the rest of Herodesk: smart views built on a tag, AI agents that tag and route conversations automatically, and a tags report that breaks your volume down by topic over any period. On AI-enabled plans, a rule can decide the right tag by reading the conversation. With more than 30 integrations, you can see which products and orders sit behind each topic.

Tagging is included on every Herodesk plan, including Free, and used by webshops, B2B companies and SaaS companies across Europe. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for what each plan includes.

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story