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Teams

Herodesk Pro

Structure for a bigger desk.

Group people into teams, each with its own team manager and its own invite flow. The structure you need once "everyone handles everything" stops working.

The problem

A flat team stops scaling

A shared inbox works beautifully at five people. At fifteen, across returns, sales and technical support, "everyone sees everything" turns into nobody being responsible for anything.

  • No way to group agents by what they actually handle
  • One person managing everybody, regardless of specialism
  • Onboarding a new agent means an admin doing everything
  • Quick replies and views shared with everyone, relevant to few

Why teams love it

Groups that match how you really work

Teams give a larger support operation the structure it needs without breaking the shared inbox underneath it.

Organise by specialism
Group people the way your support actually splits: returns, technical, key accounts, or by language.
Managers where they belong
Each team gets its own team manager, so responsibility sits with the person closest to the work.
Onboarding that scales
Teams have their own invite flow, so adding a member does not have to go through a single account admin.
Share the right things
Quick replies can be scoped to a team, so people see the saved answers that apply to their work.

What’s inside

Grouping, with ownership

Everything you need to run several support functions inside one Herodesk account.

Create as many teams as you need
Group users into named teams that mirror how your support is actually organised.
A manager per team
Each team has its own team manager, responsible for its people and its work.
Its own invite flow
Teams can invite and add their own members, instead of every addition routing through one admin.
Scope quick replies to a team
Share saved replies with a specific team rather than the whole organisation.
Works with roles
Teams sit alongside the admin, manager and agent roles rather than replacing them.
On top of teammate inboxes
Individual queues stay visible; teams add the grouping layer above them.

Pricing

Herodesk Pro

From Herodesk Pro

Teams come with Herodesk Pro, alongside companies, SSO and two-factor authentication. Try any paid plan free for 14 days.

Included from Herodesk Pro and up.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Teams: structure for a larger support operation

A shared inbox is at its best when a small team can see everything. Past a certain size that stops being an advantage: support splits into returns, technical questions, key accounts, or languages, and "everyone handles everything" becomes nobody being responsible. Teams let you group users into named groups, each with its own team manager and its own invite flow for adding members.

Teams sit alongside the existing admin, manager and agent roles rather than replacing them, and on top of teammate inboxes so individual queues stay visible. Quick replies can be scoped to a team, so people see the saved answers relevant to their work instead of everyone’s.

Teams are part of Herodesk Pro, used by B2B companies and SaaS companies across Europe. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for what each plan includes.

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story