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Flow

Herodesk Pro

The next conversation, handed to you.

Flow is a focus mode that serves your team one prioritised conversation at a time: no scrolling, no cherry-picking. Reply, or skip, and the next one is already there.

The problem

Picking from the pile slows everyone down

When agents choose their own conversations from a busy inbox, the easy ones get cherry-picked, the hard ones sink to the bottom, and two people open the same thread.

  • The oldest, trickiest conversations sink while quick wins get picked off
  • Two agents open the same conversation and waste the work
  • Every reply starts with a decision: which one do I take next?
  • No fair, consistent order to how the queue gets worked

Why teams love it

Focus on the reply, not the queue

Flow takes the choosing out of support, so your team spends its attention on answering.

One thing at a time
Agents see a single conversation and a slim Flow bar: no inbox to scroll, no tab to lose.
The right order, automatically
A priority list decides what gets served first, so the most urgent conversation is always next up.
Never handled twice
Serving claims a conversation, so two agents can never land on the same one.
A live view of the wait
The Flow bar shows how many conversations are still waiting, so everyone knows where the queue stands.

What’s inside

Built for a fair, fast queue

Managers shape each Flow; agents just work it.

Condition builder
Define a Flow from inbox, channel, status, tags, assignee, language, SLA state and dates.
Ordered priorities
Set the order conversations are served in, so the queue reflects what matters most to you.
Serve, reply, skip
Take the served conversation, or skip to the next, with optional reasons so skips stay accountable.
Skip cooldown
A skipped conversation waits a set time before it comes back around, so nothing bounces straight back.
Claim time-outs
If an agent goes idle, their claim expires and the conversation returns to the queue for someone else.
Live counts and a report
Waiting counts update in real time, and a Flow report breaks served, skipped and handled down per Flow, agent and reason.

Pricing

Herodesk Pro

Part of Herodesk Pro

Flow is included in Herodesk Pro. Try Pro free for 14 days.

Included from Herodesk Pro and up.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Flow: a focus mode for high-volume support queues

Flow changes how a team works the inbox. Instead of everyone browsing the same shared inbox and choosing what to answer, each agent joins a Flow and Herodesk serves them the next conversation to handle, one at a time. A manager defines the Flow with a condition builder (inbox, channel, status, tags, assignee, language, SLA state and dates) and an ordered priority list that decides what comes first.

Because serving claims a conversation, two agents never open the same thread, and a claim that goes idle expires back to the queue so nothing gets stuck. Optional skip reasons, a skip cooldown and a claim time-out keep the queue moving and accountable, while live waiting counts and a per-Flow, per-agent report show exactly how the work is flowing.

Flow is part of Herodesk Pro, used by webshops, B2B companies and SaaS companies teams across Europe that handle enough volume to need a fair, consistent queue. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for what each plan includes.

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story