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Tags report

Free on every plan

What customers keep asking.

See how conversations spread across your tags over any period, and drill into the conversations behind each one. The report that tells the rest of the business what to fix.

The problem

Support absorbs problems instead of reporting them

A confusing sizing chart generates forty conversations a month. Support answers all forty, nobody counts them, and the chart never gets fixed.

  • Recurring issues handled repeatedly instead of escalated
  • No evidence to hand product or logistics
  • "What do customers complain about?" answered from memory
  • The same root cause paid for over and over in support time

Why teams love it

Turn support into a source of truth

The tags report is how a support team stops absorbing problems and starts pointing at them.

Evidence, not anecdote
Walk into a meeting with a breakdown of what customers actually contact you about.
Find what is worth fixing
The biggest tag is usually a product, content or process problem that costs more than it looks.
Drill into the detail
Open the conversations behind a tag to see the specifics, not just the count.
Watch a fix work
Compare periods after a change and see the tag volume drop.

What’s inside

Breakdown and drill-down

Topic reporting that goes from the summary to the individual conversation.

Conversations by tag
How your volume spreads across tags over the period you choose.
Drill into any tag
Open the actual conversations behind a tag to understand what is really going on.
Spot recurring themes
Identify the issue types that come back month after month.
Filter by date and inbox
Compare periods or look at a single channel, brand or department.
Only as good as your tagging
Use rules to tag automatically so the report reflects everything, not just what people remembered.
AI auto-tagging
On AI plans, a rule can read a conversation and tag it by topic, making the report far more complete.

Pricing

Free on every plan

Free, on every plan

The tags report is part of every Herodesk plan, including Free. AI auto-tagging comes with Plus and above.

Included free on every plan, forever.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Tags report: find the problems worth fixing

Support teams have a habit of absorbing problems rather than reporting them. A confusing sizing chart or an unclear delivery page generates dozens of conversations a month, every one of them handled politely, and the underlying cause never reaches the people who could fix it. The tags report shows how conversations spread across your tags over any period, and lets you drill into the conversations behind each one.

That makes it the report you take to other departments. The largest tag is usually a product, content or logistics issue that costs far more in support time than it would to fix, and comparing periods after a change shows whether the fix worked. The report is only as good as your tagging, which is why AI agents that tag automatically matter, and on AI-enabled plans, a rule can read the conversation and apply the right tag by topic.

The tags report is included on every Herodesk plan, including Free, and used by webshops, B2B companies and SaaS companies across Europe. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for what each plan includes.

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story