Herodesk’s Got Your BackSee the release

Bulk actions

Free on every plan

Clear a hundred in one go.

Select as many conversations as you like and act on all of them at once: change status, assign to someone, move inbox, watch, or delete. Triage stops being an afternoon.

The problem

Some days the queue is a mountain

After a holiday, a campaign, or an outage, the inbox fills with conversations that all need the same simple thing done to them, one at a time.

  • Closing fifty resolved threads one click at a time
  • Reassigning a whole queue because someone is off sick
  • Moving a batch of misrouted conversations to the right inbox
  • Triage takes so long you never get to the real replies

Why teams love it

The boring part, done in seconds

Bulk actions exist for the moments when the work is repetitive and the volume is the only problem.

Backlogs stop being scary
Select everything that needs the same treatment and apply it once, instead of clicking through the queue.
Cover for each other easily
Someone off unexpectedly? Move their whole assigned queue to another teammate in a couple of clicks.
Fix routing mistakes fast
When a batch lands in the wrong inbox, move all of it at once rather than rescuing conversations one by one.
Safe by design
Each bulk action has its own confirmation step, so a big change is always deliberate.

What’s inside

Five actions, any number of conversations

Select what you need in the inbox list and pick the action: Herodesk handles the rest.

Change status
Close, reopen or move a whole selection of conversations to another status at once.
Assign to someone
Hand an entire batch to one teammate, or clear the owner off all of them.
Move to another inbox
Send a mis-sorted batch to the inbox it should have landed in, in a single action.
Watch or unwatch
Follow a whole set of conversations at once, or stop following the ones you no longer need.
Delete
Clear out a batch of junk in one move rather than emptying it a conversation at a time.
Confirmation on every action
Each one asks before it runs, so a large selection never gets changed by accident.

Pricing

Free on every plan

Free, on every plan

Bulk actions are part of the shared inbox on every Herodesk plan, including Free. No limit on how many conversations you select.

Included free on every plan, forever.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Bulk actions: triage a support backlog in minutes

Bulk actions let you select any number of conversations in your shared inbox and apply one change to all of them: status, assignee, inbox, watchers, or delete. They are built for the days when the work is repetitive rather than difficult: the Monday after a long weekend, the hour after a campaign goes out, the morning someone calls in sick and their queue needs a new owner. Every action carries its own confirmation step, so nothing large happens by accident.

They pair naturally with search and filtering: narrow the inbox to exactly the conversations you mean, select them all, and act once. Combined with AI agents, which handle routine sorting automatically as messages arrive, most teams find the manual backlog shrinks to the genuine exceptions.

Bulk actions are included on every Herodesk plan, including Free, and used by webshops, B2B companies and SaaS companies across Europe. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for what each plan includes.

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story