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Contacts

Free on every plan

One person, one profile.

Every customer is a contact record holding their name, email, phone and their Facebook, Instagram and WhatsApp identities. Whichever channel they use, you are talking to the same person with the same history.

The problem

The same customer, five times over

They email on Monday, DM on Tuesday and chat on Wednesday. Without a single record they are three strangers, and each conversation starts from zero.

  • Asking a returning customer for details they already gave
  • No idea this is the fourth time they have been in touch
  • History split across channels with nothing joining it up
  • Duplicate records nobody has time to clean up

Why teams love it

Recognise people, not messages

A contact record is what turns a stream of messages into a relationship you can actually see.

One history across every channel
Email, chat, WhatsApp, Messenger and Instagram all attach to the same person, so you see the whole story.
Never ask twice
Details you already have are on the record, so returning customers do not repeat themselves.
Spot the pattern
Seeing that this is someone’s third contact this month changes how you handle it.
Safety flags where you need them
Block status and safety warnings live on the contact, so risky senders are obvious.

What’s inside

A record that keeps itself tidy

Everything you need to keep one clean profile per customer, across every channel they use.

Core details
Name, email and phone on every contact, editable inline as you learn more.
Channel identities
Facebook, Instagram and WhatsApp identities are stored on the contact alongside their email.
Merge duplicates
Combine records for the same person so their history stops being split in two.
Block and safety flags
Block a contact, and see flags for possible phishing, header mismatch and known spammers.
Matched to companies
On Pro, contacts are matched to company records by email domain for account-based support.
Custom fields and API
Add your own fields from Basic, and read or write contacts through the REST API.

Pricing

Free on every plan

Free, on every plan

Contacts are part of every Herodesk plan, including Free. Custom fields come with Basic, and companies with Pro.

Included free on every plan, forever.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Contacts: one customer profile across every channel

People do not stay on one channel. The customer who emailed on Monday sends a DM on Tuesday and opens a chat on Wednesday, and without a single record they arrive as three strangers. In Herodesk every customer is a contact record holding their name, email and phone alongside their Facebook, Instagram and WhatsApp identities, so a shared inbox recognises the person rather than the message.

Contacts can be created, edited inline, merged when duplicates appear, blocked, searched and (on Herodesk Pro) matched to company records by email domain. Block status and safety flags such as possible phishing and header mismatch live on the record itself. From Basic you can add custom fields, and the REST API exposes contacts so you can keep them in step with your own systems.

Contacts are included on every Herodesk plan, including Free, and used by webshops, B2B companies and SaaS companies across Europe. With more than 30 integrations, the customer’s orders sit beside their profile. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for what each plan includes.

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story