Contact merge suggestions
Free on every planOne customer, one contact.
Herodesk spots likely-duplicate contacts and lines them up as suggested merges. Review the match, apply it in a click, and a customer’s history stops being split in two.
The problem
The same customer, twice
People write in from a new address, a webshop sync creates a second record, and suddenly one customer is two contacts with half a history each.
- A customer’s past conversations split across two records
- Duplicates created quietly by a webshop customer sync
- No easy way to find which contacts are really the same person
- Merging by hand means hunting for pairs one at a time
Why teams love it
Clean contacts without the housekeeping
The duplicates find you, with the evidence attached, so a merge is a quick decision.
- Duplicates come to you
- Likely matches are gathered on one page with a pending count in the sidebar.
- See why it matched
- Each suggestion shows the evidence (a shared email or phone number) so you can trust the merge.
- One click to fix
- Applying a merge moves conversations, tags and fields onto the contact you keep.
- Dismiss and move on
- Not a match? Dismiss it and it won’t come back.
What’s inside
A review queue for duplicates
Everything about a merge is on the table before you apply it.
- Its own page
- Suggestions live under Contacts, with a badge counting what’s pending.
- Kept vs merged, side by side
- Every suggestion shows which contact survives and which folds in.
- Match evidence
- A shared email or phone number found during a customer sync, shown up front.
- One-click apply
- Conversations, tags and fields move to the surviving contact automatically.
- Dismiss to hide
- Reject a suggestion and it stays gone.
- Fed by the Shopify sync
- Suggestions are generated today from the Shopify customer sync.
Pricing
Free on every planFree, on every plan
Contact merge suggestions are part of every Herodesk plan, including Free.
Included free on every plan, forever.
Customer stories
Read about our customers’ experience with Herodesk
Meet some of the businesses that use Herodesk for their customer service every day.
Pricing
Choose the plan that fits your needs
Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.
Herodesk Free
For working on your own
$0
Herodesk Basic
Bring your team together
$34per user / month
Herodesk Plus
Spend less time on routine work
$57per user / month
Herodesk Pro
Keep service consistent as you grow
$80per user / month
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”















































































