Herodesk’s Got Your BackSee the release

Contact merge suggestions

Free on every plan

One customer, one contact.

Herodesk spots likely-duplicate contacts and lines them up as suggested merges. Review the match, apply it in a click, and a customer’s history stops being split in two.

The problem

The same customer, twice

People write in from a new address, a webshop sync creates a second record, and suddenly one customer is two contacts with half a history each.

  • A customer’s past conversations split across two records
  • Duplicates created quietly by a webshop customer sync
  • No easy way to find which contacts are really the same person
  • Merging by hand means hunting for pairs one at a time

Why teams love it

Clean contacts without the housekeeping

The duplicates find you, with the evidence attached, so a merge is a quick decision.

Duplicates come to you
Likely matches are gathered on one page with a pending count in the sidebar.
See why it matched
Each suggestion shows the evidence (a shared email or phone number) so you can trust the merge.
One click to fix
Applying a merge moves conversations, tags and fields onto the contact you keep.
Dismiss and move on
Not a match? Dismiss it and it won’t come back.

What’s inside

A review queue for duplicates

Everything about a merge is on the table before you apply it.

Its own page
Suggestions live under Contacts, with a badge counting what’s pending.
Kept vs merged, side by side
Every suggestion shows which contact survives and which folds in.
Match evidence
A shared email or phone number found during a customer sync, shown up front.
One-click apply
Conversations, tags and fields move to the surviving contact automatically.
Dismiss to hide
Reject a suggestion and it stays gone.
Fed by the Shopify sync
Suggestions are generated today from the Shopify customer sync.

Pricing

Free on every plan

Free, on every plan

Contact merge suggestions are part of every Herodesk plan, including Free.

Included free on every plan, forever.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story