Forward conversation
Free on every planLoop in anyone, keep the record.
Forward a full conversation or just one message to an email address outside Herodesk. The forward is saved in the history, so the thread still tells the whole story.
The problem
Some answers live outside your team
A courier has to confirm the delivery. A supplier has to check the batch. The moment you copy that into your personal mail, the helpdesk stops being the record.
- Copy-pasting a thread into Outlook to ask a supplier
- The reply lands in one person’s private inbox
- No trace in Herodesk that anyone was ever asked
- The customer chases and nobody can find the follow-up
Why teams love it
Ask outside without leaving
Forwarding keeps third parties in the loop while the conversation stays where your team can see it.
- No copy-paste into private mail
- Send the thread on from inside Herodesk, so the conversation and the question stay attached to each other.
- Send exactly what is needed
- Forward the whole conversation for context, or a single message when that is all the third party has to see.
- The trail stays complete
- Forwards and copies to email are written into the conversation history, so anyone can see who was asked and when.
- Anyone can pick it up
- Because it happened in the shared inbox, a colleague can follow up without going through your personal mailbox.
What’s inside
Simple, and properly recorded
Everything you need to bring an outside party into a customer issue without losing control of it.
- Forward a whole conversation
- Pass the full thread on when the other party needs the background, not just the last message.
- Forward a single message
- Send just the message that matters: an address, a photo of a damaged item, an order reference.
- To any external address
- Suppliers, couriers, colleagues in another system: anyone with an email address can be looped in.
- Saved in the conversation history
- Every forward and copy-to-email is recorded, so the audit trail of who was asked stays intact.
- Works alongside side conversations
- Forward when you just need to pass something on; start a side conversation when you need a thread of your own.
- The customer never sees it
- Forwarding is between you and the third party. It does not put anything in front of the customer.
Pricing
Free on every planFree, on every plan
Forwarding is part of the shared inbox on every Herodesk plan, including Free.
Included free on every plan, forever.
Customer stories
Read about our customers’ experience with Herodesk
Meet some of the businesses that use Herodesk for their customer service every day.
Pricing
Choose the plan that fits your needs
Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.
Herodesk Free
For working on your own
$0
Herodesk Basic
Bring your team together
$34per user / month
Herodesk Plus
Spend less time on routine work
$57per user / month
Herodesk Pro
Keep service consistent as you grow
$80per user / month
Forwarding: bring in a supplier without losing the thread
Plenty of customer questions can only be answered by someone outside your team: a supplier who has to check stock, a courier who has to confirm a delivery, a colleague in a system that is not the helpdesk. Forwarding lets you send a whole conversation or a single message to any external email address from inside your shared inbox, so the question and the customer thread stay attached to each other instead of drifting into someone’s personal mailbox.
Every forward and copy-to-email is written into the conversation history, so the record of who was asked and when survives after the fact. When you need a proper back-and-forth with a third party rather than a one-off hand-off, side conversations give you a linked thread of your own instead.
Forwarding is included on every Herodesk plan, including Free, and used by webshops, B2B companies and SaaS companies across Europe. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for what each plan includes.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”















































































