Herodesk’s Got Your BackSee the release

Teammate inboxes

Herodesk Basic

See everyone’s queue at a glance.

Everyone gets a personal inbox of the conversations assigned to them, and they all sit together in a collapsible sidebar section, so the team can see each other’s workload without asking.

The problem

Nobody knows who is drowning

Work gets assigned, and then it disappears. One person is twenty conversations deep while another has three, and nobody finds out until something is late.

  • "How are you doing?" is the only way to check on workload
  • Backlogs build up quietly inside one person’s queue
  • Cover during holidays is guesswork
  • Nobody can see whether a colleague needs help right now

Why teams love it

Workload out in the open

When queues are visible, a team balances itself without a manager stepping in to redistribute work.

Spot the backlog before it bites
See at a glance who is carrying too much, so you can pull work across before something goes late.
Help without asking first
If a colleague is buried, take something off their queue: you can see exactly what they have.
Cover for absence easily
When someone is off, their queue is right there to be reassigned rather than invisible until it is urgent.
It appears on its own
The section shows up automatically as soon as more than one person is active on the account. Nothing to set up.

What’s inside

Everyone’s queue, in the sidebar

A simple, always-there view of how work is distributed across the team.

A personal inbox per teammate
Everyone gets their own inbox containing the conversations assigned to them.
Grouped in the sidebar
All teammate inboxes sit together under one "Team mates" section, so the whole picture is in one place.
Collapsible
Fold the section away when you are heads-down on your own queue and open it when you need the overview.
Automatic once you are a team
The section appears by itself as soon as more than one person is active on the account.
Straight to reassignment
Open a colleague’s queue and move conversations across, on their own or in bulk.
Works with assignment and teams
Built on conversation assignment, and complementary to Teams for larger support setups.

Pricing

Herodesk Basic

From Herodesk Basic

Teammate inboxes come with Herodesk Basic and every plan above it. Try any paid plan free for 14 days.

Included from Herodesk Basic and up.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Teammate inboxes: see how work is spread across the team

Assignment tells you who owns a conversation. Teammate inboxes tell you what that adds up to. Every person on the account gets a personal inbox holding the conversations assigned to them, and all of those inboxes sit together in a collapsible "Team mates" section in the sidebar of your shared inbox. The section appears on its own as soon as more than one person is active. There is nothing to configure.

The effect is that workload stops being invisible. You can see who is buried and who has room, take something off a colleague’s queue without asking, and reassign an absent teammate’s conversations in bulk instead of discovering the backlog when a customer chases. For larger operations, Teams adds a further layer of structure on top.

Teammate inboxes are part of Herodesk Basic and up, used by webshops, B2B companies and SaaS companies across Europe. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for what each plan includes.

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story