Herodesk’s Got Your BackSee the release

Insert product link

Herodesk Plus

The right product link, without leaving the reply.

Search your webshop’s catalogue from inside the editor and drop a customer-facing product link straight into your answer. No new tab, no copy-paste, no wrong URL.

The problem

Finding the right link breaks your flow

Recommending a product means leaving the conversation, searching the shop, copying a URL, and hoping it’s the right one.

  • A new tab and a shop search for every product you mention
  • Pasting a link and hoping it’s the public, in-stock one
  • Losing your place in the reply while you go hunting
  • Different agents sending slightly different URLs for the same product

Why teams love it

Recommend with a couple of keystrokes

The catalogue comes to the editor, so a product recommendation is part of writing the reply.

Search where you type
The product search lives in the editor, so you never leave the conversation.
Find it any way
Search by product name, SKU or ID: whatever the customer gave you.
Always a valid link
Only products with a public URL show up, so what you insert always resolves.
Scoped to the right shop
Results come from the webshops connected to that conversation’s inbox.

What’s inside

A catalogue search in the editor

A small tool that saves a tab-switch on every recommendation.

Name, SKU or ID
Match products however you know them, not just by title.
Public links only
Products without a customer-facing URL are left out, so you never paste a dead link.
Inbox-aware
The search is scoped to the widgets available for the conversation’s inbox.
Works across webshops
Search every connected webshop integration from one place.
Straight into the reply
Insert the link where your cursor is and keep writing.

Pricing

Herodesk Plus

From Herodesk Plus

Insert product link is part of Herodesk Plus and up, and needs at least one connected webshop. Try any paid plan free for 14 days.

Included from Herodesk Plus and up.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Insert webshop product links without leaving the conversation

When a customer asks “which one should I get?”, the answer is usually a product link, and finding it normally means leaving your reply, searching the shop, and copying a URL. Insert product link puts that search inside the editor: type a product name, SKU or ID, and drop the customer-facing link straight into your answer. It works across all your connected webshops, scoped to the widgets available for the conversation’s inbox.

Only products with a public URL are returned, so the link you insert always resolves to a real, shoppable page. That keeps recommendations fast and accurate, whether you’re on Shopify, WooCommerce, Magento, PrestaShop or any other connected shop.

Insert product link is part of Herodesk Plus, used by webshops across Europe alongside the rest of the integrations. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for what each plan includes.

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story