Herodesk’s Got Your BackSee the release

Audit log

Free on every plan

Who changed what, and when.

A searchable record of created, updated, deleted, added, removed and event actions across around twenty object types: from conversations and users to rules, webhooks and the AI agent.

The problem

"It was working yesterday"

A rule stops firing, an inbox setting changes, a contact disappears. Without a record, working out what happened is guesswork and a conversation nobody enjoys.

  • Settings that changed with no idea who changed them
  • No way to investigate a data-handling question properly
  • Security reviews asking for change tracking you cannot provide
  • Blame instead of evidence when something breaks

Why teams love it

A record, not a reconstruction

The audit log turns "what happened?" from an investigation into a search.

Diagnose changes fast
When something behaves differently, look up what actually changed instead of guessing.
Accountability without blame
A factual record of who did what removes the guesswork from awkward conversations.
Answer compliance questions
Change tracking across users, data and settings is a standard security-review requirement.
Covers AI and integrations too
The AI agent, integrations and webhooks are logged alongside everything else.

What’s inside

Around twenty object types

Created, updated, deleted, added, removed and event actions across the account.

Conversations and contacts
Changes to the customer records and conversations at the heart of the helpdesk.
Users, inboxes and channels
Who was added or removed, and how inboxes and channels were reconfigured.
Rules, tags and webhooks
Changes to your automation, so a rule that stopped working can be traced.
Help center and AI agent
Content changes and AI agent configuration are recorded like everything else.
Integrations, custom fields, companies
Company entries are hidden unless the Companies feature is enabled.
Searchable by admins
Admins can search the log directly. Sensitive values, like help center passwords, are never stored in it.

Pricing

Free on every plan

Free, on every plan

The audit log is part of every Herodesk plan, including Free. Traceability is not something we think should cost extra.

Included free on every plan, forever.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story