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Search and filtering

Free on every plan

Find it, in seconds.

Filter the inbox by status, tag, inbox, channel, assignee, author and date, then act on everything you find at once. Or search across every conversation, contact and company. The history is only useful if you can reach it.

SearchAll filters must match:Status: OpenTags: ReturnsCreated: Last 30 daysAll 4 conversations on this page are selected.Select all 38 conversations in this search#CONTACTSUBJECTSTATUSASSIGNEE#1042Emma LundReturn for order #10247OPENIIda#1039Mia HolmExchange for a smaller sizeOPENLLars#1035Noah VikHow do I return the scarf?OPENUnassigned#1031Sara DahlRefund not received yetOPENIIda123…104 selected ×StatusAssigneeTagsMoveWatch

The problem

The answer is in there somewhere

A customer replies to something from four months ago, or a colleague asks what you promised a supplier. The record exists: reaching it is the problem.

  • Scrolling months back to find one conversation
  • No way to pull up "every open conversation tagged returns"
  • Customer context split across a contact, a company and a thread
  • Reports tell you a number but not which conversations made it
  • Finding 300 conversations, then changing them one at a time

Why teams love it

Your whole support history, one query away

Good search turns an archive into an asset: for answering customers, for onboarding, and for knowing what really happened.

Answer from history, confidently
Pull up what you told this customer last time before you reply, instead of guessing or asking around.
Slice the queue any way you need
Combine status, tag, channel and assignee to see exactly the set of conversations you care about right now.
Act on what you found
Tag, assign, move or close every conversation a search turns up in one go, instead of opening them one by one.
The foundation for smart views
Any filter you find yourself building repeatedly can become a saved smart view in the sidebar.

What’s inside

Filter on what actually matters

Herodesk filters go past the obvious fields and down to the message level, and whatever you find you can change in one go.

Status: several at once
Filter on one status or a combination, so "open or snoozed" is a single view rather than two.
Tags, inboxes and channel
Narrow to a topic, a mailbox or a single channel like live chat, WhatsApp or email.
Assignee and author
See one teammate’s queue, or filter by who wrote the message and what type of message it was.
The dates that matter
Filter on first reply, closed, or message time, not just when the conversation was created.
Global search
Press Cmd/Ctrl+K for quick search across conversations, contacts, companies and more, for when you only have a name or an address.
Save it as a smart view
Turn a filter you use often into a permanent one-click view in the sidebar.
Bulk actions on the results
Select conversations in the search results and change their status, assign them, add or remove tags, move them to another inbox or watch them, all at once. Snoozing needs Basic, assigning to a team needs Pro.
Select every match
Your selection carries across result pages, and one click selects everything the search found, up to 1,000 conversations, with a clear warning that ones you have not seen will change too.
Big changes, under control
Large changes run in batches with a progress bar you can stop part way. A summary shows what changed and what was skipped, and anything not yet changed stays selected.

Pricing

Free on every plan

Free, on every plan

Search, filtering and bulk actions are part of the shared inbox on every Herodesk plan, including Free: across your full history.

Included free on every plan, forever.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Start with your team, add AI when you want it

Pay per user for your helpdesk team, then decide how much AI joins in: people on every conversation, AI on the routine questions, or both. AI is billed per resolution, and the AI plan starts free. Try Pro free for 14 days, no credit card needed.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Search and filtering: reach any conversation in your history

A shared inbox is only as useful as your ability to get back into it. Herodesk filters conversations by status (including several at once), tags, inboxes, channel, assignee, message author and message type, and by the dates that actually matter: first reply, closed, or message time. From the advanced search results you can then act on what you found: select conversations across result pages, or every match up to 1,000, and change their status, assignee, tags or inbox in one go, with a progress bar and a summary of what changed. A separate global search runs across conversations, contacts and companies together, for when all you have is a name or an email address.

Filtering is also the raw material for the rest of the inbox: a filter you build often becomes a saved smart view in the sidebar, and the same conditions drive AI agents that route and tag conversations automatically. With more than 30 integrations, you can go from a conversation you searched for straight to the order behind it.

Search, filtering and bulk actions are included on every Herodesk plan, including Free, and used by webshops, B2B companies and SaaS companies across Europe. Herodesk is built in Denmark, hosted in the EU and 100% GDPR compliant. See pricing for what each plan includes.

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4 to 6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story