Search and filtering
Free on every planFind it, in seconds.
Filter the inbox by status, tag, inbox, channel, assignee, author and date, or search across every conversation, contact and company at once. The history is only useful if you can reach it.
The problem
The answer is in there somewhere
A customer replies to something from four months ago, or a colleague asks what you promised a supplier. The record exists: reaching it is the problem.
- Scrolling months back to find one conversation
- No way to pull up "every open conversation tagged returns"
- Customer context split across a contact, a company and a thread
- Reports tell you a number but not which conversations made it
Why teams love it
Your whole support history, one query away
Good search turns an archive into an asset: for answering customers, for onboarding, and for knowing what really happened.
- Answer from history, confidently
- Pull up what you told this customer last time before you reply, instead of guessing or asking around.
- Slice the queue any way you need
- Combine status, tag, channel and assignee to see exactly the set of conversations you care about right now.
- One search across everything
- Global search spans conversations, contacts and companies together, so you do not have to know where to look.
- The foundation for smart views
- Any filter you find yourself building repeatedly can become a saved smart view in the sidebar.
What’s inside
Filter on what actually matters
Herodesk filters go past the obvious fields and down to the message level.
- Status: several at once
- Filter on one status or a combination, so "open or snoozed" is a single view rather than two.
- Tags, inboxes and channel
- Narrow to a topic, a mailbox or a single channel like live chat, WhatsApp or email.
- Assignee and author
- See one teammate’s queue, or filter by who wrote the message and what type of message it was.
- The dates that matter
- Filter on first reply, closed, or message time, not just when the conversation was created.
- Global search
- Press Cmd/Ctrl+K for quick search across conversations, contacts, companies and more, for when you only have a name or an address.
- Save it as a smart view
- Turn a filter you use often into a permanent one-click view in the sidebar.
Pricing
Free on every planFree, on every plan
Search and filtering are part of the shared inbox on every Herodesk plan, including Free: across your full history.
Included free on every plan, forever.
Customer stories
Read about our customers’ experience with Herodesk
Meet some of the businesses that use Herodesk for their customer service every day.
Pricing
Choose the plan that fits your needs
Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.
Herodesk Free
For working on your own
$0
Herodesk Basic
Bring your team together
$34per user / month
Herodesk Plus
Spend less time on routine work
$57per user / month
Herodesk Pro
Keep service consistent as you grow
$80per user / month
Search and filtering: reach any conversation in your history
A shared inbox is only as useful as your ability to get back into it. Herodesk filters conversations by status (including several at once), tags, inboxes, channel, assignee, message author and message type, and by the dates that actually matter: first reply, closed, or message time. A separate global search runs across conversations, contacts and companies together, for when all you have is a name or an email address.
Filtering is also the raw material for the rest of the inbox: a filter you build often becomes a saved smart view in the sidebar, and the same conditions drive AI agents that route and tag conversations automatically. With more than 30 integrations, you can go from a conversation you searched for straight to the order behind it.
Search and filtering are included on every Herodesk plan, including Free, and used by webshops, B2B companies and SaaS companies across Europe. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for what each plan includes.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”















































































