Integration
Webshipper integration
Connect Webshipper to Herodesk and see each customer's shipment status, carrier and tracking right where you answer.
Free VIP onboarding included for every customer.
Helpdesk for Webshipper
Helpdesk and shipping in one system
When you open a conversation, the customer's order is looked up in Webshipper and every shipment shows up: status, carrier, tracking and label. "Where is my order?" is the most common question you get, and now the answer is already on screen.
- Everything in one place.
- Right next to your customer's question is every order with its status, order lines, shipments, carriers, tracking links and delivery details.
- Answer shipping questions in seconds.
- See the live shipment status and the full tracking link without a single manual lookup or system switch.
- No more screen shuffling.
- Your support agents get everything they need in one tool, so they can focus on the customer, not the systems.
Order actions
Act on orders without leaving the conversation
Herodesk works with Webshipper orders directly: no switching tabs, no copy-pasting order numbers.
- Cancel orders.
- Cancel a pending order straight from the conversation before it's dispatched.
- Put orders on hold & release them.
- Put a pending order on hold in Webshipper, and release it back to open when it's ready to ship.
- Edit the delivery address.
- Fix a wrong delivery address in seconds, before the shipment goes out.
- Jump straight into Webshipper.
- Open any order or shipment in Webshipper in one click when you need the full picture.
AI agents
What the AI agent can do with Webshipper
The AI agent can track shipments and sort out delivery questions inside the conversation, without anyone switching tabs.
- Look up shipments and tracking
- Cancel an order
- Put an order on hold
- Release a held order
- Change the delivery address
Where’s my package? It still hasn’t arrived.
- Look up shipments and tracking
- Cancel an order
I found your shipment: it’s out for delivery and should arrive today. Here’s your tracking link.
Features
Everything the Webshipper integration includes
Set it up in a few minutes: no developers needed.
- Automatic order lookup
- Orders are matched automatically by the customer's order number or email, so their shipments are already there when you open the conversation.
- Shipment status
- See where each order stands (pending, dispatched, partly dispatched, on hold, cancelled) at a glance.
- Shipments & carriers
- Carrier, service and status for every shipment on the order, across the 60+ carriers Webshipper supports.
- Tracking numbers & links
- Tracking number, a live tracking link and the latest transit event for each shipment.
- Shipping labels
- Download the shipping label for a shipment in A4, 10x19 or compact PDF, PNG and ZPL formats.
- Itemized order lines
- Every product, SKU, quantity and price, with each line's status and full order totals: subtotal, discount, tax and total.
- Delivery & customer details
- Delivery address, recipient and customer contact details on every order.
- Timeline & comments
- The full order timeline plus internal and external comments, tags and lock state, right in the sidebar.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”