Integration
WooCommerce integration
With Herodesk you get an easy plug-and-play integration with WooCommerce, and a free helpdesk system for your WooCommerce webshop.
Free VIP onboarding included for every customer.
Helpdesk for WooCommerce
All your WooCommerce order data, right where you answer
When you open a conversation, the customer's email is looked up in WooCommerce and all their orders appear automatically. Order status, payment method, tracking and order lines are all there.
- All customer communication in one place.
- Right next to your customer's question is every order with its status, payment method, order lines, totals, and billing and shipping details.
- Reply to customers faster.
- With order information at hand inside Herodesk, the time it takes to solve a customer case drops, and faster replies mean happier customers.
- No more screen shuffling.
- Your support agents get everything they need in one tool, instead of switching between windows and systems.
Order actions
Act on WooCommerce orders without leaving the conversation
Herodesk works directly with your WooCommerce orders: no switching tabs, no copy-pasting order numbers.
- Cancel orders.
- Change an order's status to Cancelled in WooCommerce. This action cannot be undone.
- Put orders on hold & release them.
- Change an order to On Hold when something's off, and release it back to Processing once it's sorted.
- Edit the delivery address.
- Update the shipping address on a WooCommerce order in seconds, before it goes out.
- Jump straight into WooCommerce.
- Open any order directly in WooCommerce in one click when you need the full picture.
AI agents
What the AI agent can do with WooCommerce
The AI agent can act on orders on its own: looking them up and taking action right inside the conversation, with no handover.
- Look up a customer’s orders
- Cancel an order
- Put an order on hold
- Release a held order
- Change the delivery address
- Search the product catalog
Hi, can you cancel my order? I ordered the wrong size.
- Look up a customer’s orders
- Cancel an order
WooCommerce#10248
PaidCancelledOf course. I found order #10248 and cancelled it. Your refund is on its way.
Features
Everything the WooCommerce integration includes
An easy plug-and-play setup in a few minutes: no developers needed.
- Automatic order lookup
- The customer's orders are imported automatically from your WooCommerce webshop, based on their email.
- Order & payment status
- See the order status, payment method and payment status of every WooCommerce order at a glance.
- Tracking codes
- With built-in support for WooCommerce Shipment Tracking, carrier and tracking links are instantly available.
- Itemized order lines
- Every product, quantity, SKU and price on the order, with subtotal, discount, tax, shipping and total.
- Customer & delivery details
- Billing and shipping addresses, company, phone, email and the customer's note on every order.
- Refunds
- Any refunds on an order (amount, reason and date) are shown alongside the order.
- Supports guest checkout
- The widget also supports guest checkout in WooCommerce, so you see order info from all customers.
- Multiple webshops
- If you have more than one WooCommerce webshop, you can connect to all of them at no extra cost.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”