Integration
DanDomain Webshop integration
Connect your DanDomain Webshop to Herodesk and every customer's order history appears right beside their message.
Free VIP onboarding included for every customer.
Helpdesk for DanDomain Webshop
Everything from your webshop, right next to the conversation
The moment a customer writes in, Herodesk looks up their orders in DanDomain Webshop by email. Order status, payment, shipping and every line item sit in the sidebar, so you never leave the conversation to find an answer.
- Everything in one place.
- Right next to your customer's question is every order with its status, payment method, shipping details, tracking, order lines, totals and billing address.
- Reply to customers faster.
- With the order details already at hand, cases take less time to solve, and faster replies mean happier customers.
- No more screen shuffling.
- Your agents get everything they need in one tool, without toggling between Herodesk and your DanDomain admin.
AI agents
What the AI agent can do with DanDomain Webshop
The AI agent can look up a customer’s orders and check product stock on its own: bringing the details right into the conversation, without ever changing anything in your warehouse.
- Look up a customer’s orders
Hi, has my order shipped yet? It’s order #10248.
- Look up a customer’s orders
DanDomain Webshop#10248
PaidI found order #10248: it’s packed and on its way. It has 2 items and ships to your home address.
Features
Everything the DanDomain Webshop integration includes
Plug-and-play setup: connect your shop and orders appear in minutes.
- Automatic order lookup
- Customers' orders are imported automatically from DanDomain Webshop, matched on their email address.
- Order & payment status
- See whether an order is paid or unpaid, along with the payment method and order date.
- Shipping & tracking
- View the shipping method and tracking number, with a direct track link for each order.
- Itemized order lines
- Every product, price, shipping cost, discount and total is listed line by line.
- Customer & billing details
- Name, address, zip code, city, country and phone number, ready for every reply.
- Multiple webshops
- Run more than one DanDomain shop? Connect them all to Herodesk at no extra cost.
- Deep link to your webshop
- Open any order directly in your DanDomain admin in a single click.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”