Integration
Shipmondo integration
Connect Shipmondo to Herodesk and bring order, shipping and tracking data into every conversation.
Free VIP onboarding included for every customer.
Helpdesk for Shipmondo
All your Shipmondo order and shipping data, right where you answer
When you open a conversation, the customer's email is looked up in Shipmondo and their orders appear in the sidebar. Order status, payment, tracking and shipping labels are all there before you type a word.
- Everything in one place.
- Right next to your customer's question is every order with its status, payment and fulfillment status, order lines, totals, delivery details and downloadable shipping labels.
- Answer delivery questions faster.
- With track & trace, package status and delivery info on screen, you can reply to "where's my order?" in seconds.
- No more screen shuffling.
- Your support agents get shipping context in the same tool they reply from, so they never open Shipmondo in a new window.
Order actions
Manage orders without leaving the conversation
Herodesk acts on Shipmondo orders directly: no switching tabs, no copy-pasting order numbers.
- Cancel orders.
- Cancel an open or on-hold order in Shipmondo straight from the conversation before it ships.
- Put orders on hold & release them.
- Pause an open order when something's off, then release it back to open once it's sorted, all without opening Shipmondo.
- Edit the delivery address.
- Fix a wrong delivery address in seconds, before the order goes out.
- Jump straight into Shipmondo.
- Open any order in Shipmondo or its tracking page in one click when you need the full picture.
AI agents
What the AI agent can do with Shipmondo
The AI agent can track shipments and sort out delivery questions inside the conversation, without anyone switching tabs.
- Look up shipments and tracking
- Cancel an order
- Put an order on hold
- Release a held order
- Change the delivery address
Where’s my package? It still hasn’t arrived.
- Look up shipments and tracking
- Cancel an order
I found your shipment: it’s out for delivery and should arrive today. Here’s your tracking link.
Features
Everything the Shipmondo integration includes
Set it up in a few minutes: no developers needed.
- Automatic order lookup
- Orders are matched automatically by the customer's email, so context loads the moment you open a conversation.
- Order status
- See each order's status at a glance (open, processing, packed, sent, on hold, cancelled and more).
- Payment & fulfillment status
- Payment status, fulfillment status and the payment method are shown for every order.
- Itemized order lines & totals
- Every line shows SKU, product, quantity and price, with subtotal, shipping, discount, VAT and total.
- Carrier & tracking
- Carrier, tracking number and a direct track & trace link are mapped for each fulfillment.
- Downloadable shipping labels
- Download the shipping label for any fulfillment straight from the widget, in several formats, without opening Shipmondo.
- Delivery & billing addresses
- Full delivery and billing addresses, plus the customer's name, email and phone.
- Order notes
- View the order note and add or update it in Shipmondo directly from the sidebar.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”