Two-way translation
Herodesk PlusSupport in languages you do not speak.
Incoming messages are translated into the language you read, and your replies back into the customer’s. Set the direction per inbox and toggle it per conversation.
The problem
You sell in six countries and speak two languages
European webshops sell across borders long before they can afford native-speaking support in every market. The usual answer is English, and hoping.
- Customers answered in a language they did not write in
- Copy-pasting conversations into a translation tool all day
- Nuance lost in both directions, and mistakes with it
- New markets held back by the cost of hiring for language
Why teams love it
Open a market without hiring for it
Translation removes language as the thing that decides where you can offer proper support.
- Reply in their language
- Customers get an answer in the language they wrote in, which is what makes support feel local.
- No copy-pasting
- Translation happens in the conversation, in both directions, rather than in a browser tab beside it.
- Sell where you are not staffed
- Expand into markets before you can justify hiring a native speaker for each one.
- On when you need it
- Set the direction per inbox and toggle translation per conversation, so it never gets in the way.
What’s inside
Both directions, under your control
Translation is built into the inbox rather than bolted on beside it.
- Incoming messages translated
- Customer messages are translated into the language you read, so you understand the request properly.
- Outgoing replies translated
- What you write is translated back into the customer’s language before it is sent.
- Set the direction per inbox
- Configure the languages at inbox level, so each market’s inbox behaves the way it should.
- Toggle per conversation
- Turn translation on or off for a single conversation when the default is not right.
- Built into the inbox
- It runs on AI underneath but is a normal inbox feature, not the autonomous AI agent.
- Available as a rule action
- On AI plans, a rule can translate the latest message automatically as part of your routing.
Pricing
Herodesk PlusFrom Herodesk Plus
Two-way translation comes with Herodesk Plus and above. Try any paid plan free for 14 days.
Included from Herodesk Plus and up.
Customer stories
Read about our customers’ experience with Herodesk
Meet some of the businesses that use Herodesk for their customer service every day.
Pricing
Choose the plan that fits your needs
Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.
Herodesk Free
For working on your own
$0
Herodesk Basic
Bring your team together
$34per user / month
Herodesk Plus
Spend less time on routine work
$57per user / month
Herodesk Pro
Keep service consistent as you grow
$80per user / month
Two-way translation: support every market you sell to
European webshops sell across borders long before they can afford native-speaking support in every market. Two-way translation removes language as the constraint. Incoming customer messages are translated into the language your team reads, and your replies are translated back into the customer’s language before they are sent, inside the conversation, not in a browser tab beside it.
You set the direction per inbox, so each market’s inbox behaves correctly by default, and you can toggle translation per conversation when the default is not right. It runs on AI under the hood but behaves as a normal shared inbox feature rather than the autonomous agent, and on AI-enabled plans translating the latest message is also available as a rule action. For your documentation, the multi-language help center covers the same ground for self-service.
Two-way translation is part of Herodesk Plus and up, used by webshops, B2B companies and SaaS companies across Europe. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for what each plan includes.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”















































































