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Two-way translation

Herodesk Plus

Support in languages you do not speak.

Incoming messages are translated into the language you read, and your replies back into the customer’s. Set the direction per inbox and toggle it per conversation.

The problem

You sell in six countries and speak two languages

European webshops sell across borders long before they can afford native-speaking support in every market. The usual answer is English, and hoping.

  • Customers answered in a language they did not write in
  • Copy-pasting conversations into a translation tool all day
  • Nuance lost in both directions, and mistakes with it
  • New markets held back by the cost of hiring for language

Why teams love it

Open a market without hiring for it

Translation removes language as the thing that decides where you can offer proper support.

Reply in their language
Customers get an answer in the language they wrote in, which is what makes support feel local.
No copy-pasting
Translation happens in the conversation, in both directions, rather than in a browser tab beside it.
Sell where you are not staffed
Expand into markets before you can justify hiring a native speaker for each one.
On when you need it
Set the direction per inbox and toggle translation per conversation, so it never gets in the way.

What’s inside

Both directions, under your control

Translation is built into the inbox rather than bolted on beside it.

Incoming messages translated
Customer messages are translated into the language you read, so you understand the request properly.
Outgoing replies translated
What you write is translated back into the customer’s language before it is sent.
Set the direction per inbox
Configure the languages at inbox level, so each market’s inbox behaves the way it should.
Toggle per conversation
Turn translation on or off for a single conversation when the default is not right.
Built into the inbox
It runs on AI underneath but is a normal inbox feature, not the autonomous AI agent.
Available as a rule action
On AI plans, a rule can translate the latest message automatically as part of your routing.

Pricing

Herodesk Plus

From Herodesk Plus

Two-way translation comes with Herodesk Plus and above. Try any paid plan free for 14 days.

Included from Herodesk Plus and up.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Two-way translation: support every market you sell to

European webshops sell across borders long before they can afford native-speaking support in every market. Two-way translation removes language as the constraint. Incoming customer messages are translated into the language your team reads, and your replies are translated back into the customer’s language before they are sent, inside the conversation, not in a browser tab beside it.

You set the direction per inbox, so each market’s inbox behaves correctly by default, and you can toggle translation per conversation when the default is not right. It runs on AI under the hood but behaves as a normal shared inbox feature rather than the autonomous agent, and on AI-enabled plans translating the latest message is also available as a rule action. For your documentation, the multi-language help center covers the same ground for self-service.

Two-way translation is part of Herodesk Plus and up, used by webshops, B2B companies and SaaS companies across Europe. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for what each plan includes.

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story