Integration
Magento 2 integration
Herodesk connects with your Magento 2 webshop to have all your order information available inside Herodesk.
Free VIP onboarding included for every customer.
Helpdesk for Magento 2
All your Magento 2 order data, right where you answer
When you open a conversation, the customer's email is looked up in Magento 2 and all their orders appear automatically. Instead of switching between multiple windows and systems, you get every order's data inside Herodesk.
- Everything in one place.
- Right next to your customer's question is every order with its status, payment method, order lines, totals, billing and shipping details, and full order timeline.
- No module needed.
- The widget uses the Magento API: there's nothing to install in your shop. Just create an Integration with the right permissions.
- Reply to customers faster.
- With order information at hand inside Herodesk, the time it takes to solve a case drops, and faster replies mean happier customers.
Order actions
Act on Magento 2 orders without leaving the conversation
Herodesk works directly with your Magento 2 orders: no switching tabs, no copy-pasting order numbers.
- Cancel orders.
- Cancel an order directly in Magento. This transitions the order to cancelled and cannot be undone.
- Put orders on hold & release them.
- Put an order on hold in Magento when something's off, and release it back from hold once it's sorted.
- Edit the delivery address.
- Update the shipping address on a Magento order in seconds, before it goes out.
- Jump straight into Magento.
- Open any order directly in Magento in one click when you need the full picture.
AI agents
What the AI agent can do with Magento 2
The AI agent can act on orders on its own: looking them up and taking action right inside the conversation, with no handover.
- Look up a customer’s orders
- Cancel an order
- Put an order on hold
- Release a held order
- Change the delivery address
- Search the product catalog
Hi, can you cancel my order? I ordered the wrong size.
- Look up a customer’s orders
- Cancel an order
Magento 2#10248
PaidCancelledOf course. I found order #10248 and cancelled it. Your refund is on its way.
Features
Everything the Magento 2 integration includes
Set it up in a few minutes using the Magento API: no module to install.
- Automatic order lookup
- The customer's orders are fetched automatically from your Magento 2 webshop, matched on their email.
- Order status & payment method
- See the order status and the payment method (including card type and masked card number) on every order at a glance.
- Shipping & tracking
- Shipping method, carrier and tracking numbers with live tracking links for every shipment.
- Itemized order lines
- Every product, quantity, SKU and price on the order, with subtotal, discount, tax, shipping and total.
- Billing & shipping details
- Full billing and shipping addresses, company, phone and email on every order.
- Order timeline
- Follow the full status history of each order without leaving the conversation.
- No module needed
- The integration uses the Magento API: nothing to install in your shop, just an Integration with the right permissions.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”