Integration
Claimlane integration
Connect Claimlane to Herodesk and see and manage your customers' active claims and returns directly in the conversation, without switching to another system.
Free VIP onboarding included for every customer.
Helpdesk for Claimlane
Helpdesk and claims management in one system.
When a customer writes about a claim or warranty case, Herodesk fetches their Claimlane tickets automatically by email. The status, products, reason and requested resolution all sit right beside the conversation.
- Everything in one place.
- Right next to your customer's message is every claim and return with its status, RMA number, type, claim stage, products, reasons and customer details.
- Reply to customers faster.
- With the claim already in front of you, you can give a clear, accurate answer without looking it up in another tab, so cases get solved quicker.
- No more screen shuffling.
- Your support team reviews claims in Herodesk instead of switching over to Claimlane for every case.
Claim actions
Act on claims without leaving the conversation.
Keep each claim moving straight from the Herodesk sidebar.
- Move claims through their stages.
- Update a claim's stage in Claimlane and add an internal note, straight from the conversation.
- Jump straight into Claimlane.
- Open any claim in Claimlane in one click when you need the full record.
AI agents
What the AI agent can do with Claimlane
The AI agent can pull up a customer’s returns and RMA cases on its own, so answers about a return take seconds.
- Look up returns and RMA cases
I’d like to return the jacket. It doesn’t fit.
- Look up returns and RMA cases
I found your return case #4821: it’s approved and the label has been sent to your email.
Features
Everything the Claimlane integration includes
Connects in minutes with your Claimlane API key and organisation ID.
- Automatic claim lookup
- A customer's claims and returns are fetched from Claimlane automatically, based on their email address.
- Claim status & stage
- See where each case stands, including its claim stage in Claimlane.
- RMA number & order reference
- The RMA number and original order reference for every case.
- Claim type
- Whether the ticket is a return, claim or warranty case.
- Itemized products
- Each product in the claim with image, SKU, quantity, price, reason, EAN and line item ID.
- Carrier & package number
- The carrier and package or tracking number attached to the case.
- Customer & delivery details
- Name, email, phone and the full address, pulled straight from Claimlane.
- Related B2B ticket
- See any linked B2B ticket alongside the consumer case.
- Open in Claimlane
- Every claim links back to Claimlane for the full record.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”