Integration
PrestaShop integration
Herodesk connects with your PrestaShop webshop to have all your order information available inside Herodesk.
Free VIP onboarding included for every customer.
Helpdesk for PrestaShop
All your PrestaShop order data, right where you answer
When you open a conversation, the customer's email is looked up in PrestaShop and all their orders appear automatically. Order status, payment and shipping details, tracking codes and order lines are all there.
- Everything in one place.
- Right next to your customer's question is a list of all their orders with order status, payment details, shipping details, tracking codes and order lines.
- No module needed.
- You don't need to install any modules to get started. The PrestaShop integration uses PrestaShop's built-in Webservice.
- Reply to customers faster.
- With order information at hand inside Herodesk, the time it takes to solve a case drops, and faster replies mean happier customers.
Order actions
Act on PrestaShop orders without leaving the conversation
Herodesk works directly with your PrestaShop orders: no switching tabs, no copy-pasting order numbers.
- Cancel orders.
- Cancel an order directly in PrestaShop. This action cannot be undone.
- Edit the delivery address.
- Update the delivery address on a PrestaShop order in seconds, before it goes out.
- Jump straight into PrestaShop.
- Open any order directly in PrestaShop in one click when you need the full picture.
AI agents
What the AI agent can do with PrestaShop
The AI agent can act on orders on its own: looking them up and taking action right inside the conversation, with no handover.
- Look up a customer’s orders
- Cancel an order
- Change the delivery address
- Search the product catalog
Hi, can you cancel my order? I ordered the wrong size.
- Look up a customer’s orders
- Cancel an order
PrestaShop#10248
PaidCancelledOf course. I found order #10248 and cancelled it. Your refund is on its way.
Features
Everything the PrestaShop integration includes
Set it up in a few minutes with PrestaShop's Webservice: no module to install.
- Automatic order lookup
- The customer's orders are fetched automatically from your PrestaShop webshop, matched on their email.
- Order & payment status
- See the order status and payment method of every PrestaShop order at a glance.
- Shipping & tracking
- Shipping method, carrier and tracking numbers with a direct Track link for every order.
- Itemized order lines
- Every product, quantity, reference and price on the order, with subtotal, discount, tax, shipping and total.
- Customer & delivery details
- Delivery address, company, phone and email on every order.
- No module needed
- The integration uses PrestaShop's built-in Webservice: nothing to install in your shop.
- Works with PrestaShop 1.6, 1.7 & 8
- Full support for PrestaShop 1.6 (including thirtybees), 1.7 and 8.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”