Integration
SmartPack integration
Connect SmartPack WMS to Herodesk and see each customer's fulfilment status, shipments and tracking right where you answer.
Free VIP onboarding included for every customer.
Helpdesk for SmartPack WMS
All your SmartPack warehouse data, right where you answer
When you open a conversation, the customer's email is looked up in SmartPack and every order shows up: fulfilment status, order lines, shipments and tracking. A warehouse holds details your webshop never sees, and now they're one click away.
- Everything in one place.
- Right next to your customer's question is every order with its packing status, order lines, delivery details, shipments and tracking links.
- Answer fulfilment questions faster.
- "Where is my order?" is answered in seconds when the packing status and tracking are already on screen: no more digging through the warehouse system.
- No more screen shuffling.
- Your support agents get everything they need in one tool, so they can focus on giving customers best-in-class service.
Order actions
Act on orders without leaving the conversation
Herodesk works with SmartPack orders directly: no switching tabs, no copy-pasting order numbers.
- Cancel orders.
- Cancel an unfulfilled order straight from the conversation before it ships from the warehouse.
- Put orders on hold & release them.
- Pause an order in SmartPack to stop it being processed, and release it again when everything is sorted.
- Edit the delivery address.
- Fix a wrong shipping address in seconds, before the parcel leaves the warehouse.
- Jump straight into SmartPack.
- Open any order in SmartPack WMS in one click when you need the full picture.
AI agents
What the AI agent can do with Smartpack WMS
The AI agent can act on orders on its own: looking them up and taking action right inside the conversation, with no handover.
- Look up a customer’s orders
- Cancel an order
- Put an order on hold
- Release a held order
- Change the delivery address
- Search the product catalog
Hi, can you cancel my order? I ordered the wrong size.
- Look up a customer’s orders
- Cancel an order
Smartpack WMS#10248
PaidCancelledOf course. I found order #10248 and cancelled it. Your refund is on its way.
Features
Everything the SmartPack integration includes
Set it up in a few minutes: no developers needed.
- Automatic order lookup
- Orders are matched automatically by the customer's email, so their SmartPack orders are already there when you open the conversation.
- Fulfilment status
- See where each order stands in the warehouse (ready for packing, packing, packed, cancelled) with paused and prioritised orders clearly flagged.
- Itemized order lines
- Every product, SKU, quantity and price, with each line showing whether it has shipped or when it's expected to arrive.
- Shipments & tracking
- Tracking number, carrier and a live tracking link for every parcel on the order, including returns.
- Shipping labels
- Download the shipping label for a parcel, or grab the labelless code, right from the sidebar.
- Stock availability
- See available, reserved and incoming stock for the items on an order, so you know what can actually ship.
- Delivery details
- Recipient name, email, phone and full shipping address on every order.
- Order totals & notes
- Subtotal, VAT and total for the order, plus any order note from the warehouse.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”