Integration
Returnflows integration
Connect Returnflows to Herodesk and bring customer service and returns management together, every return sits right next to the conversation.
Free VIP onboarding included for every customer.
Helpdesk for Returnflows
Returns directly in your helpdesk.
When you open a conversation, Herodesk pulls the customer's Returnflows returns in automatically by email. Status, return lines, labels and tracking all sit right beside the message.
- Everything in one place.
- Right next to your customer's question is every return with its status, value, return lines, reasons, label and tracking, and delivery details.
- Reply to customers faster.
- With the return already in front of you, there's nothing to look up in another tab, so return questions get answered quicker.
- No more screen shuffling.
- Your support team handles returns in Herodesk instead of switching over to Returnflows for every case.
Return actions
Act on returns without leaving the conversation.
Move each return forward straight from the Herodesk sidebar.
- Cancel returns.
- Cancel a return with an optional note when it's no longer needed.
- Close returns.
- Close a completed return, with a note, once it's fully handled.
- Jump straight into Returnflows.
- Open the return in Returnflows or Shopify, or jump to its status page and tracking, in one click.
AI agents
What the AI agent can do with Returnflows
The AI agent can pull up a customer’s returns and RMA cases on its own, so answers about a return take seconds.
- Look up returns and RMA cases
I’d like to return the jacket. It doesn’t fit.
- Look up returns and RMA cases
I found your return case #4821: it’s approved and the label has been sent to your email.
Features
Everything the Returnflows integration includes
Connects in minutes with your Returnflows API credentials.
- Automatic return lookup
- A customer's returns are fetched from Returnflows automatically, based on their email address.
- Return status & value
- See where each return stands, colour-coded, along with its total value.
- Itemized return lines
- Each returned product with image, SKU, quantity, price, requested action and reason.
- Exchange items
- Any items the customer wants in exchange are listed alongside the return.
- Alerts & flags
- See any alerts raised on a return, and flag returns that need manual review.
- Label & tracking
- Package number, label-less code, a tracking link and a downloadable return label.
- Customer & delivery details
- Name, email, phone and the full return address, pulled straight from Returnflows.
- Return event log
- A complete timeline of everything that's happened to the return.
- Direct links out
- Jump to the Returnflows status page, Shopify admin or the carrier's tracking in one click.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”