Returnflows

Returns directly in your helpdesk

When you open a conversation with a customer, the Returnflows widget displays all relevant information about the customer’s return directly in Herodesk.

You get a single overview of the return – right next to the customer’s message.

Returnable cans

The widget shows a clear overview of the return, including:

Return ID
Creation date
Current status (with color-coded status indicators)
Total order value

This makes it easy to quickly understand where the return is in the process.

Product and goods handling

See all returned products directly in Herodesk, including:

Product images
SKUs
Quantity and prices
Reasons for return
Any exchange items

It provides full context when the customer asks about specific items.

Customer and delivery information

The Returnflows widget also shows:

Customer contact details
Delivery address

So you can quickly answer questions or verify information – without extra posting.

Actions directly from Herodesk

From the widget, your team can perform key return actions:

Cancel returns
Closing completed returns
Mark returns for manual review

This reduces manual labor and ensures nothing falls between two chairs.

Returnflows

Better customer service around returns

Our Returnflows integration is built for webshops and support teams that want to make returns a structured and professional part of customer service.

Respond faster to return questions

With all returns data and actions in one place, your team can respond faster and more accurately to questions about returns, status and refunds.

It makes for a better customer experience – also when it comes to returns.

Direct links to external systems

The widget provides quick shortcuts to:

Returnflows’ status page
Shopify Admin
Shipping and tracking links (where available)

All together so you can dive deeper quickly – without looking.

Notes and event log

Update notes, addresses and see a complete incident timeline for the return directly in Herodesk. This provides full transparency and makes it easy for the entire team to follow the case.

We help you get started

Switch to Herodesk

If you have already prepaid for another helpdesk system, we will give you Herodesk Plus for free until the other subscription expires. Create your account today and contact us to get the free subscription.

Questions

Do you have questions about our integrations?

We have created a guide to help you get started with our integrations. If you still have questions, feel free to contact us.

Herodesk is a modern helpdesk solution designed to help small- and mid sized businesses handle customer support efficiently and professionally.

You can start with a 14-day free trial. Create an account here: https://app.herodesk.io/signup and follow our onboarding guide to get started.

Herodesk supports Danish, English, Swedish and Norwegian. More languages are being added continuously. Our AI translation can, however, translate all incoming and outgoing messages to and from any language.

No, we do not. Herodesk is designed for small and medium-sized businesses, and our product and billing model is designed thereafter. That being said, everyone is more than welcome to use Herodesk. We do not, however, offer enterprise solutions, customized plans or service level agreements. Our general Terms of Service, which applies to all our customers, can be found here: Terms

Yes! Send us your latest invoice from the other provider. We will give you Herodesk Plus free of charge for the period you’ve already pre-paid with the other provider. Afterwards, you will pay for Herodesk as per our regular pricing and terms.

Herodesk is built for small and mid-sized companies, especially webshops and online businesses, who want an easy-to-use customer service tool without enterprise-level complexity or cost.

Unlike larger and most other tools, Herodesk is super simple, lightweight, fast to set up, affordable, and built with local support in mind. We focus on making customer service simple while still offering advanced features like automation, integrations, and AI.

No, Herodesk is designed for non-technical users. Everything is set up in our simple control panel.

For custom integrations, developers can use our API & webhooks.

And we’re here to help if needed, as free support is included in all plans.

Herodesk is hosted in the EU (Germany) and is 100% GDPR-compliant.

An AI Agent is an autonomous agent in Herodesk, trained on your business data that can write suggested replies to your customers emails, or be deployed in your live chat to function as an AI Chat bot on your website/webshop. They are configured to match your businesses brand and tone-of-voice.

AI Agents are billed per resolution. One resolution is either an applied suggested reply or a completed chatbot conversation. If the customer asks to be transferred to a human or if the chatbot cannot answer the customer’s question, it is not a resolution, thus not billed. We believe this is fair, as you only pay for the cases where the AI Agent is valuable and solves the customers’ questions.

First, create a live chat channel and add it to your website. Then, create an AI Agent in Herodesk and deploy it to your live chat. Then the AI agent will work as an AI Chat bot on your website.

You can always upgrade between our plans from your control panel. Upgrades take effect immediately, while downgrades are done at next renewal.

Yes. There are some limitations to our Herodesk Free plan (see above), but as long as you can work within those, it is indeed free of charge. If or when you need to upgrade to Herodesk Plus, your existing account will be upgraded, and all conversations, contacts, settings etc., will stay the same.

You can cancel your account at any time via the control panel. There are no cancellation fees. Suppose you cancel your account in the middle of a billing cycle. In that case, it will continue to function until the end of the billing cycle. At that time, we will have disabled the automatic renewal. The account will be disabled and later deleted if you do nothing more.

We only accept online payments with credit cards. We accept all VISA and Master Card credit cards.

Everyone automatically receives a 20% discount when committing to an annual payment plan instead of making month-over-month payments. For non-profits, educators, or students, please create your account and contact us, and we will provide you with an additional 25% discount.

As a general rule, we do not offer refunds; however, we strive to be fair, so there are exceptions listed in Section 4 of our Terms. E.g., if you forget to cancel your account just before renewal. You can find them here: Terms

Yes, you can change your billing frequency in your control panel. Any changes will be applied from the next renewal of your subscription.

No, unfortunately not. All users in your Herodesk will be on the same plan. Many of the functions, such as AI rules, work on all conversations, regardless of which user handles them. That’s why they must all be on the same plan.

Herodesk integrates with many different support channels, webshop platforms, ERP/CRM systems, etc. You can see the full list of integrations here.

No. Features are locked to the plans that are in. If you need something from a bigger plan, you must upgrade to that plan.

Yes, Herodesk includes a customizable live chat widget you can install on your website.

You can combine this with our AI Agents and deploy them in your live chat to have an AI Chat bot on your website, too.

Yes, we have an extensive library of video tutorials and documentation for all features. You can find the full documentation here: https://help.herodesk.io/en

All our customers have free and unlimited access to our support team. Write an e-mail to support@herodesk.com and our team will get back to you in a jiffy. Herodesk Plus customers are offered 1:1 video support when needed.

Send an email to support@herodesk.com and we’ll get back to you ASAP. We do not offer phone support, but we respond to emails promptly.

Didn’t find the answer you were looking for?

Returnflows

Returns directly in your helpdesk

Returnable cans

Product and goods handling

Customer and delivery information

Actions directly from Herodesk

Better customer service around returns

Switch to Herodesk

Do you have questions about our integrations?

Try HeroDesk for free