Integration
PeakWMS integration
Connect PeakWMS to Herodesk and see each customer's warehouse status, order lines and tracking right where you answer.
Free VIP onboarding included for every customer.
Helpdesk for PeakWMS
All your PeakWMS warehouse data, right where you answer
When you open a conversation, the customer's email is looked up in PeakWMS and every order shows up: warehouse status, priority, order lines and tracking. The details your webshop never surfaces are now one click away.
- Everything in one place.
- Right next to your customer's question is every order with its status, priority, order lines, totals, billing and delivery details, and tracking.
- Answer fulfilment questions faster.
- "Where is my order?" and "Can you still change it?" are answered in seconds when the warehouse status and tracking are already on screen.
- No more screen shuffling.
- Your support agents get everything they need in one tool, so they can focus on giving customers best-in-class service.
Order actions
Act on orders without leaving the conversation
Herodesk works with PeakWMS orders directly: no switching tabs, no copy-pasting order numbers.
- Cancel orders.
- Cancel an order straight from the conversation before it ships from the warehouse.
- Put orders on hold & release them.
- Put an order on hold in PeakWMS to stop it being processed, and release it again when it's ready to move.
- Edit the delivery address.
- Fix a wrong shipping address in seconds, before the parcel leaves the warehouse.
- Jump straight into PeakWMS.
- Open any order in PeakWMS in one click when you need the full picture.
AI agents
What the AI agent can do with PeakWMS
The AI agent can act on orders on its own: looking them up and taking action right inside the conversation, with no handover.
- Look up a customer’s orders
- Cancel an order
- Put an order on hold
- Release a held order
- Change the delivery address
- Search the product catalog
Hi, can you cancel my order? I ordered the wrong size.
- Look up a customer’s orders
- Cancel an order
PeakWMS#10248
PaidCancelledOf course. I found order #10248 and cancelled it. Your refund is on its way.
Features
Everything the PeakWMS integration includes
Set it up in a few minutes: no developers needed.
- Automatic order lookup
- Orders are matched automatically by the customer's email, so their PeakWMS orders are already there when you open the conversation.
- Warehouse status
- See where each order stands (created, released, picked, packed, shipped, on hold) with the on-hold reason shown when an order is held.
- Order priority
- See each order's priority level from 1 to 10, so you know what the warehouse will handle first.
- Itemized order lines
- Every product, SKU, quantity and price on the order, each with its own line status.
- Payment details
- Payment method and transaction reference are pulled straight from PeakWMS.
- Track & trace
- Carrier, tracking number and a live tracking link for each parcel on the order.
- Billing & delivery details
- Full billing and shipping addresses, company, phone and email on every order.
- Order totals & comments
- Subtotal, discount, shipping, tax and total, plus order comments and metadata from the warehouse.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”