Herodesk’s Got Your BackSee the release

AI spam filter

Free on every plan

Spam stops before the inbox.

A built-in AI classifier flags incoming messages as spam before rules and autoresponders run, so junk never reaches your queue, never triggers an auto-reply, and never wakes the AI agent.

The problem

Automation makes spam worse

A public support address collects junk. Add an autoresponder and every piece of it gets a polite reply, and if you are running AI, some of it gets a considered answer.

  • Autoresponders replying courteously to spam
  • Marketing blasts sitting in the queue looking like work
  • AI resolutions spent on messages from nobody
  • A queue count that is mostly noise

Why teams love it

Screened before anything else runs

The order matters: spam is caught before automation can react to it, which is what stops the waste.

Automation stays clean
Because screening happens first, no autoresponder replies to spam and the AI agent never picks it up.
A queue that means something
What is left in the inbox is genuine, so the number of open conversations reflects real work.
No AI spend on junk
Spam never becomes a billed AI resolution, because it is filtered before the agent ever sees it.
Free, for everyone
It runs for every account on every plan, including Free. Spam filtering is not an upsell.

What’s inside

A classifier that runs first

Sensible defaults, with the shortcuts that avoid unnecessary work.

AI classification on arrival
Incoming messages are assessed for spam as they land, before anything else happens to them.
Runs before rules
Screening happens ahead of the rules engine, so spam never triggers your automation.
Runs before autoresponders
No automatic acknowledgement is ever sent to a spam message.
Trusted senders skipped
Known-good senders and your own domain bypass the check entirely.
Blocked contacts short-circuited
Contacts you have already blocked are flagged without spending an AI call on them.
Works with manual blocking
Anything that slips through can still be marked as spam and the sender blocked by hand.

Pricing

Free on every plan

Free, on every plan

The AI spam filter runs for every Herodesk account on every plan, including Free, and filtered spam is never billed as an AI resolution.

Included free on every plan, forever.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

AI spam filter: keep junk out before automation reacts to it

Spam is an annoyance in a personal mailbox and a genuine cost in an automated one. An autoresponder will politely acknowledge every piece of junk that arrives, and an AI agent will spend a resolution reading it. Herodesk screens incoming messages with a built-in AI classifier before either of those runs, so spam never reaches the queue, never triggers an automatic reply, and never becomes a billed resolution.

The filter takes sensible shortcuts: trusted senders and your own domain are skipped entirely, and contacts you have already blocked are flagged without spending an AI call. Anything that does slip through can still be marked as spam manually, and the sender blocked, with safety flags for possible phishing and header mismatches shown on the contact.

Unusually for an AI feature, the spam filter runs for every account on every plan including Free. It is part of what a shared inbox should do rather than an upsell. Used by webshops, B2B companies and SaaS companies across Europe. See pricing for what each plan includes.

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story