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AI Agent knowledge base

Included with the AI agent

It answers from what you know.

The AI agent answers from sources you attach: help center articles, past resolved conversations, a crawl of your website, webshop data and product feeds. You decide what it knows.

The problem

A confident answer to the wrong question

Generic AI knows a great deal about the world and nothing at all about your returns window, your delivery partners, or the product a customer is asking about.

  • Answers invented because nothing grounded them
  • Policies quoted from a competitor’s norms rather than yours
  • Nothing that reflects what your team has already worked out
  • No way to tell where an answer came from

Why teams love it

Your knowledge, not the internet’s

The knowledge base is what makes the difference between an AI that sounds plausible and one you would let near a customer.

Grounded in your sources
The agent draws on what you attach and enable, rather than inventing an answer that sounds right.
Work you have already done
Help center articles and past resolved conversations become training material instead of sitting idle.
It knows your catalogue
Webshop data and product feeds mean it can answer about actual products, stock and orders.
You control the sources
Turn datasets on and off deliberately, so you always know what the agent is drawing from.

What’s inside

Five kinds of source

Attach the ones that fit your business: the agent searches across everything you enable.

Help center articles and FAQs
Your existing published documentation, one of the strongest sources you can give it.
Past conversations
Learn from how your team has actually answered before, with the data anonymised first.
Your website
A crawl of your site so the agent can answer about contact details, policies and pages.
Webshop data
Order details from your connected shop, so answers reference the customer’s real purchase.
Product feeds
Google product feeds let it answer detailed questions about specific products.
Indexed for retrieval
Content is indexed so the agent pulls up the relevant passages when it answers, not the whole library.

Pricing

Included with the AI agent

Included with the AI agent

The knowledge base comes with every AI agent, whatever Herodesk plan you are on. AI usage is billed per resolution, separately from your plan.

Included with every AI agent, on any Herodesk plan.

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Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

AI Agent knowledge base: grounding AI in your own content

The difference between an AI that sounds convincing and one you would put in front of a customer is grounding. Herodesk’s AI agents answer from sources you attach and enable: help center articles and FAQs, past resolved conversations with the data anonymised, a crawl of your website, webshop order data, and Google product feeds. Content is indexed so the agent retrieves the relevant passages when it answers rather than guessing from general knowledge.

That means the work your team has already done becomes the thing that makes AI safe. Every article written for the help center and every conversation resolved well is material the agent can draw on. Because you decide which datasets are enabled, you always know what it is answering from, and with more than 30 integrations, it can reference the customer’s actual order rather than a generic policy.

The knowledge base comes with every AI agent, whatever Herodesk plan you are on, used by webshops, B2B companies and SaaS companies across Europe. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for how AI resolutions are billed.

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Jeppe Kornum

Jeppe Kornum

Head of Customer Service · Rito

From a Herodesk customer

€25,000

saved on return handling

“Herodesk reduced returns, improved our workflows and saved Rito significant costs”

Read the customer story