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AI Agent playground

Included with the AI agent

Try it before customers do.

A safe place to put sample questions to the AI agent and tune its personality, signature, business rules, knowledge, skills and answer length, before it touches a real conversation.

The problem

Nobody wants to test on customers

Turning on an AI agent is a leap of faith if the only way to find out how it answers is to let it loose on real people.

  • No way to see how it responds before going live
  • Tuning tone by watching real conversations go out
  • Discovering a knowledge gap from a customer complaint
  • Reluctance to enable automation at all, because of the risk

Why teams love it

Confidence before you switch it on

The playground turns enabling AI from a leap of faith into something you have already checked.

See it answer first
Put your real, awkward questions to the agent and read exactly what it would have said.
Tune before it matters
Adjust tone, length and business rules until the answers read the way you want them to.
Find the gaps safely
Discover what it does not know in a sandbox instead of in front of a customer.
Nothing goes out
Nothing in the playground reaches a customer, so you can experiment freely.

What’s inside

Test and tune in one place

Everything you would want to adjust, next to the answers it produces.

Ask sample questions
Put any question to the agent and see the answer it would give a customer.
Tune personality and signature
Adjust tone of voice, formality and how it signs off until it sounds like your business.
Set answer length
Make responses shorter or longer to match how your customers prefer to be answered.
Adjust business rules
Shape what the agent may and may not do before any of it applies to a live conversation.
Check knowledge and skills
See which sources it is drawing on and which actions it can take, and change them.
Fully sandboxed
Nothing tested in the playground is sent to a customer or counted as a resolution.

Pricing

Included with the AI agent

Included with the AI agent

The playground comes with every AI agent, whatever Herodesk plan you are on. Testing in the playground is not billed as a resolution.

Included with every AI agent, on any Herodesk plan.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Jeppe Kornum

Jeppe Kornum

Head of Customer Service · Rito

From a Herodesk customer

€25,000

saved on return handling

“Herodesk reduced returns, improved our workflows and saved Rito significant costs”

Read the customer story