Topics & Autopilot
Included with the AI agentAutomate topic by topic.
Every conversation is classified into a topic like order status or returns, and a board shows how well the AI resolves each one. You decide per topic whether it answers on its own, assists, drafts, or stays with humans.
The problem
All or nothing is the wrong choice
An AI agent that is simply on or off forces one decision across every kind of question. The result is either automation you do not trust, or none at all.
- Great at order status, shaky on warranty, one switch for both
- No picture of which subjects the AI actually resolves
- New question types appearing without anyone noticing
- Trust decided by the worst topic instead of the best
Why teams love it
Automation you can expand with confidence
Topics turn one big leap of faith into many small, measured decisions.
- Automate where it is proven
- Put a topic on Autopilot once its resolution rate has earned it, and keep the rest assisted or human.
- See performance per subject
- The board sorts topics into Needs work, Good, Autopilot and Human by their 30-day resolution rate.
- Discovers new themes itself
- The agent extends the catalogue as recurring themes appear, and admins get an email when one is found.
- Instructions where they belong
- Give a topic its own instructions and tools, so one-size-fits-all rules stop fighting edge cases.
What’s inside
A board that runs your automation
Classification, a drag-and-drop board, and a topic editor for the details.
- Automatic classification
- Every inbound message on a channel with a deployed agent is classified into one topic.
- The Topics board
- Drag a card to set the topic’s mode: follow the channel, full Autopilot, assist, draft only, or never AI.
- Seeded and self-extending
- Topics start from industry presets and grow as the agent finds recurring themes in your conversations.
- A topic editor
- Topic-scoped instructions, the tool families it may use, and the conversations the agent handed over, with the reason.
- Everywhere else too
- Topics are a rules condition, ride on API and webhook payloads, and are available over the MCP server.
- Room to grow
- Up to 20 topics on the free AI agent plan and 40 on paid.
Pricing
Included with the AI agentIncluded with the AI agent
Topics and Autopilot come with every AI agent, whatever Herodesk plan you are on.
Included with every AI agent, on any Herodesk plan.
Customer stories
Read about our customers’ experience with Herodesk
Meet some of the businesses that use Herodesk for their customer service every day.
Pricing
Choose the plan that fits your needs
Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.
Herodesk Free
For working on your own
$0
Herodesk Basic
Bring your team together
$34per user / month
Herodesk Plus
Spend less time on routine work
$57per user / month
Herodesk Pro
Keep service consistent as you grow
$80per user / month
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Jeppe Kornum
Head of Customer Service · Rito
From a Herodesk customer
€25,000
saved on return handling
Read the customer story“Herodesk reduced returns, improved our workflows and saved Rito significant costs”















































































