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AI rule actions

Herodesk Plus

Rules that read the message.

Add AI-powered conditions and actions to the rules engine, so a rule can tag a conversation by what it is actually about, or translate the latest message, automatically.

The problem

Keyword rules are brittle

A rule matching on "return" misses "send it back", "wrong size" and "changed my mind", so half your returns go untagged and your reporting understates them.

  • Keyword lists that never cover how people actually write
  • Tagging that only happens when someone remembers
  • Reports understating the topics that matter most
  • Rules that cannot cope with the same request phrased differently

Why teams love it

Automation that understands the request

AI rule actions extend the rules engine you already have with the one thing keywords cannot do: reading meaning.

Tagging that holds up
Conversations get categorised by what they are about, however the customer happened to phrase it.
Reporting you can trust
When tagging is complete rather than best-effort, the tags report reflects reality.
Translate as it arrives
Have the latest message translated automatically as part of routing, before anyone opens it.
Same rules, more capability
These are extra conditions and actions in the rules engine you already use: nothing new to learn.

What’s inside

AI as a rule ingredient

Built-in automation that happens to use AI: distinct from the autonomous agent.

Auto-tag by topic
A rule reads what the conversation is about and applies the right tag from your list.
Translate the latest message
Translation as a rule action, so incoming messages are readable before anyone opens them.
AI-powered conditions
Match rules on what a message means, not just on the words it contains.
Combines with standard actions
Mix AI actions with assigning, routing, statuses and webhooks in the same rule.
Runs as messages arrive
Like every rule, AI actions run in the background as conversations come in.
Not the autonomous agent
This is built-in automation using AI. The AI agent that answers customers is a separate feature.

Pricing

Herodesk Plus

From Herodesk Plus

AI rule actions come with Herodesk Plus and above, on top of the rules engine included from Basic. Try any paid plan free for 14 days.

Included from Herodesk Plus and up.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story