AI rule actions
Herodesk PlusRules that read the message.
Add AI-powered conditions and actions to the rules engine, so a rule can tag a conversation by what it is actually about, or translate the latest message, automatically.
The problem
Keyword rules are brittle
A rule matching on "return" misses "send it back", "wrong size" and "changed my mind", so half your returns go untagged and your reporting understates them.
- Keyword lists that never cover how people actually write
- Tagging that only happens when someone remembers
- Reports understating the topics that matter most
- Rules that cannot cope with the same request phrased differently
Why teams love it
Automation that understands the request
AI rule actions extend the rules engine you already have with the one thing keywords cannot do: reading meaning.
- Tagging that holds up
- Conversations get categorised by what they are about, however the customer happened to phrase it.
- Reporting you can trust
- When tagging is complete rather than best-effort, the tags report reflects reality.
- Translate as it arrives
- Have the latest message translated automatically as part of routing, before anyone opens it.
- Same rules, more capability
- These are extra conditions and actions in the rules engine you already use: nothing new to learn.
What’s inside
AI as a rule ingredient
Built-in automation that happens to use AI: distinct from the autonomous agent.
- Auto-tag by topic
- A rule reads what the conversation is about and applies the right tag from your list.
- Translate the latest message
- Translation as a rule action, so incoming messages are readable before anyone opens them.
- AI-powered conditions
- Match rules on what a message means, not just on the words it contains.
- Combines with standard actions
- Mix AI actions with assigning, routing, statuses and webhooks in the same rule.
- Runs as messages arrive
- Like every rule, AI actions run in the background as conversations come in.
- Not the autonomous agent
- This is built-in automation using AI. The AI agent that answers customers is a separate feature.
Pricing
Herodesk PlusFrom Herodesk Plus
AI rule actions come with Herodesk Plus and above, on top of the rules engine included from Basic. Try any paid plan free for 14 days.
Included from Herodesk Plus and up.
Customer stories
Read about our customers’ experience with Herodesk
Meet some of the businesses that use Herodesk for their customer service every day.
Pricing
Choose the plan that fits your needs
Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.
Herodesk Free
For working on your own
$0
Herodesk Basic
Bring your team together
$34per user / month
Herodesk Plus
Spend less time on routine work
$57per user / month
Herodesk Pro
Keep service consistent as you grow
$80per user / month
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”















































































