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AI Agent actions

Included with the AI agent

It does the thing, not just says it.

With your integrations connected, the AI agent looks up orders, returns, products, CRM records and bookings, and acts on them. Cancel, hold, release, change a delivery address, manage subscriptions.

The problem

Most support questions need a doing, not a telling

"Where is my order?" needs a lookup. "Can you change the address?" needs a change. An AI that can only produce text hands both straight back to a person.

  • AI that answers politely and resolves nothing
  • Every order change queued for a human regardless of how simple
  • Customers waiting overnight for a two-second cancellation
  • Automation that stops exactly where the work starts

Why teams love it

Resolution, not deflection

Actions are what turn an AI agent from a smarter FAQ into something that genuinely takes work off the queue.

Requests that finish themselves
A cancellation or an address change is done and confirmed, without ever reaching a person.
Answers with real data
Order status, tracking and returns come from your actual systems, not a general description of how things usually work.
Guarded where it matters
Order changes can sit behind identity checks and, in assist mode, behind your explicit approval.
It grows with your stack
Which actions are available follows from the integrations you connect: connect more, it can do more.

What’s inside

Look up, and act

What the agent can reach depends on which integrations you have connected.

Order lookups
Find a customer’s orders, status and tracking, and answer from what is actually there.
Change orders
Cancel, hold, release, or change the delivery address on an order.
Returns and products
Look up returns and product details so the agent can handle the questions around them.
CRM records and bookings
Reach connected CRM data and bookings for B2B and service-based businesses.
Marketing subscriptions
Manage subscription preferences when a customer asks to be added or removed.
Identity checks and approval
Gate sensitive changes behind identity verification, and in assist mode behind a human approving them.

Pricing

Included with the AI agent

Included with the AI agent

AI Agent actions come with every AI agent, whatever Herodesk plan you are on, and depend on the integrations you connect. Billed per resolution.

Included with every AI agent, on any Herodesk plan.

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Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

AI Agent actions: automation that actually completes the request

Most support requests are not questions, they are tasks. Finding an order, cancelling one, holding a shipment, changing a delivery address, processing a return. An AI that can only produce text hands every one of those back to a person, which is why deflection rates so often fail to turn into time saved. With your integrations connected, Herodesk’s AI agents look up orders, returns, products, CRM records and bookings, and act on them.

The guardrails are the point. Order changes can be gated behind identity checks so the agent confirms who it is talking to before it changes anything, and in assist mode a human approves the action before it happens. Which actions are available follows directly from which integrations you connect, across webshops, warehouse and shipping systems, returns platforms and CRMs.

AI Agent actions come with every AI agent, whatever Herodesk plan you are on, used by webshops, B2B companies and SaaS companies across Europe, and billed per resolution. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for how resolutions are priced.

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Jeppe Kornum

Jeppe Kornum

Head of Customer Service · Rito

From a Herodesk customer

€25,000

saved on return handling

“Herodesk reduced returns, improved our workflows and saved Rito significant costs”

Read the customer story