AI Agent fine-tuning
Included with the AI agentTeach it from your own history.
Turn past conversations into training and knowledge data by pulling out question-and-answer exchanges and stripping personal data. The agent improves from how your team actually answers.
The problem
Your best answers are locked in the archive
Years of well-handled conversations sit in your history. All the phrasing, the edge cases and the judgement are in there, and none of it is doing anything.
- AI trained on documentation but not on real answers
- Edge cases your team solved long ago, forgotten
- Generic phrasing that does not sound like your business
- No safe way to reuse conversations containing personal data
Why teams love it
Curated, not scraped
Fine-tuning turns your archive into training material deliberately, with personal data taken out first.
- Learn from real answers
- The agent improves from how your team genuinely responds, not just from what the documentation says.
- Personal data stripped
- Personal details are removed as conversations are turned into training data.
- You choose what counts
- Curate which exchanges become training material, rather than feeding in the whole archive.
- It sounds like you
- Trained on your own history, the agent picks up your tone and the way your business explains things.
What’s inside
From conversation to training data
A deliberate pipeline for turning support history into something the agent can learn from.
- Pull out question-and-answer pairs
- Extract the useful exchange from a conversation, without the surrounding back-and-forth.
- Personal data removed
- Personal information is stripped as part of building the training data.
- Curate what you use
- Select the conversations worth learning from instead of training on everything indiscriminately.
- Feeds knowledge and training
- Curated exchanges become both training data and knowledge the agent can answer from.
- Improves over time
- As your team handles new situations well, those become material for the agent too.
- Alongside the knowledge base
- Works with your help center, website and product sources rather than replacing them.
Pricing
Included with the AI agentIncluded with the AI agent
Fine-tuning comes with every AI agent, whatever Herodesk plan you are on. AI usage is billed per resolution, separately from your plan.
Included with every AI agent, on any Herodesk plan.
Customer stories
Read about our customers’ experience with Herodesk
Meet some of the businesses that use Herodesk for their customer service every day.
Pricing
Choose the plan that fits your needs
Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.
Herodesk Free
For working on your own
$0
Herodesk Basic
Bring your team together
$34per user / month
Herodesk Plus
Spend less time on routine work
$57per user / month
Herodesk Pro
Keep service consistent as you grow
$80per user / month
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Jeppe Kornum
Head of Customer Service · Rito
From a Herodesk customer
€25,000
saved on return handling
Read the customer story“Herodesk reduced returns, improved our workflows and saved Rito significant costs”















































































