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AI Agent fine-tuning

Included with the AI agent

Teach it from your own history.

Turn past conversations into training and knowledge data by pulling out question-and-answer exchanges and stripping personal data. The agent improves from how your team actually answers.

The problem

Your best answers are locked in the archive

Years of well-handled conversations sit in your history. All the phrasing, the edge cases and the judgement are in there, and none of it is doing anything.

  • AI trained on documentation but not on real answers
  • Edge cases your team solved long ago, forgotten
  • Generic phrasing that does not sound like your business
  • No safe way to reuse conversations containing personal data

Why teams love it

Curated, not scraped

Fine-tuning turns your archive into training material deliberately, with personal data taken out first.

Learn from real answers
The agent improves from how your team genuinely responds, not just from what the documentation says.
Personal data stripped
Personal details are removed as conversations are turned into training data.
You choose what counts
Curate which exchanges become training material, rather than feeding in the whole archive.
It sounds like you
Trained on your own history, the agent picks up your tone and the way your business explains things.

What’s inside

From conversation to training data

A deliberate pipeline for turning support history into something the agent can learn from.

Pull out question-and-answer pairs
Extract the useful exchange from a conversation, without the surrounding back-and-forth.
Personal data removed
Personal information is stripped as part of building the training data.
Curate what you use
Select the conversations worth learning from instead of training on everything indiscriminately.
Feeds knowledge and training
Curated exchanges become both training data and knowledge the agent can answer from.
Improves over time
As your team handles new situations well, those become material for the agent too.
Alongside the knowledge base
Works with your help center, website and product sources rather than replacing them.

Pricing

Included with the AI agent

Included with the AI agent

Fine-tuning comes with every AI agent, whatever Herodesk plan you are on. AI usage is billed per resolution, separately from your plan.

Included with every AI agent, on any Herodesk plan.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Jeppe Kornum

Jeppe Kornum

Head of Customer Service · Rito

From a Herodesk customer

€25,000

saved on return handling

“Herodesk reduced returns, improved our workflows and saved Rito significant costs”

Read the customer story