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Copilot

Herodesk Plus

Your AI copilot, across the whole app.

Copilot follows you through Herodesk as a dock you chat with: summarising threads, drafting replies, digging through your data, and taking actions you confirm. It never messages a customer on its own.

The problem

Answers are scattered across your tools

The context you need to reply is spread across conversations, orders, returns and your CRM, and pulling it together means jumping between windows.

  • Digging through past conversations to find what was said
  • Switching to the webshop or CRM to look up an order or a customer
  • Rewriting the same reply to get the tone and facts right
  • Making a change by hand that the AI could tee up for you

Why teams love it

One assistant, everywhere you work

Copilot is deliberately an assistant, not an agent. It does the legwork; you approve anything that changes.

Follows you around
A right-hand dock that stays open as you move (tied to a conversation, or a free-standing thread of its own).
Knows your data
It searches conversations and looks up customers, orders, returns and CRM records across every connected integration.
Drafts, never sends
Replies land in a draft you send: Copilot has no path to the customer on its own.
Acts only on your say-so
Anything that writes (an order change, a conversation action, a help-center edit) runs only after you confirm it.

What’s inside

A capable assistant with guardrails

Copilot can reach what you can reach, and proposes anything that changes something.

Conversation-bound or free-standing
Work inside the current conversation, or open a workspace thread that stays with you as you navigate.
Summarise and draft
Condense a long thread, or draft and sharpen a reply into a draft you edit and send.
Search and analyse
Dig through your conversations and pull out what actually matters.
Look up your business
Customers, orders, returns and CRM records, across every connected integration.
Read config, edit content
Read your rules and settings, and edit help-center articles, with every change left for you to confirm.
Answers about Herodesk
Ask how something works from Herodesk’s own docs, or escalate a question straight to our support team.

Pricing

Herodesk Plus

From Herodesk Plus

Copilot comes with Herodesk Plus and above, alongside the rest of the AI toolkit. Try any paid plan free for 14 days.

Included from Herodesk Plus and up.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Copilot: an AI assistant across your whole helpdesk

Not every use of AI in support should be autonomous. Copilot is an assistant you chat with, available across Herodesk as a right-hand dock (tied to the conversation in your shared inbox, or a free-standing thread that stays open as you move around). Ask it to summarise a long thread, draft or sharpen a reply, search your conversations, or look up a customer, order, return or CRM record across every connected integration.

The important part is what it does not do on its own: Copilot never messages a customer. Replies land in a draft you send, and anything that changes something (an order change, a conversation action, a help-center edit) runs only after you confirm it. That makes it the natural first step for teams not yet ready to let AI answer alone. When you do want automation that resolves conversations end to end, AI agents are the separate feature that does that, with handover to a human built in.

Copilot is part of Herodesk Plus and up, used by webshops, B2B companies and SaaS companies across Europe. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for what each plan includes.

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story