Product updates
March 2024
Live collaboration, contact custom fields and a Magento 2 widget. Explore the March 2024 Herodesk changelog for your customer service team.
- Integrations
- Channels
- Automation
- Give a warning if another agent is replying to the same conversation
- Show real time if multiple agents are viewing the same conversation
- If an imported e-mail is a new conversation, import the whole e-mail and don’t “cut off” the message at the next reply in the thread
- Feature to let you use the value of custom fields in smart folder rules
- Added Custom Fields to contacts
- Added phone number field to contacts
- Added Instagram Verified and Follower-count to Contacts
- New Magento 2 widget
- When starting a new conversation, import the whole email instead of just newest message
- Added new button to send message and assign the conversation to yourself
Give your team time back
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Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”