WhatsApp is now a Herodesk channel

WhatsApp is one of the most-used messaging apps in the world, and for a lot of shoppers it’s simply the most natural way to reach out. A quick message, a fast reply, done. No email threads to wade through, no contact form to fill out.

As of today, WhatsApp is a fully supported channel in Herodesk.

Everything in one place

If you’ve been using Herodesk for email, live chat, or Facebook Messenger, you know the deal: all your customer conversations in one inbox, no switching between tools. WhatsApp works exactly the same way. Messages from your WhatsApp Business number land directly in your Herodesk inbox alongside everything else.

Your team handles it the same way they handle any other conversation. No separate app, no separate workflow.

How to get set up

Setup is fast. You connect your WhatsApp Business number by signing in with Facebook (Meta owns WhatsApp, so this is how the official integration works). Once connected, you’re ready to go. No waiting, no approval queue to jump through.

Templates to start conversations

WhatsApp has a specific rule: to message a customer first, you need to use a pre-approved template. This matters a lot for proactive support scenarios like shipping updates, order confirmations, or reaching out about an unresolved issue.

In Herodesk, you can create and manage your WhatsApp message templates directly. When you need to initiate a conversation with a customer, you pick the relevant template and send. Once the customer replies, the conversation opens up and you can respond freely.

All your Herodesk tools, now on WhatsApp

The full Herodesk feature set works on WhatsApp:

Quick replies, saved responses, and your internal rules all work exactly as they do on other channels. If you’ve set up routing rules that assign certain types of conversations to specific agents or teams, those apply to WhatsApp too.

The AI Agents work here as well. If you’ve configured a Herodesk AI Agent to handle common questions automatically, it can jump in on WhatsApp conversations just like it does on email or chat. That means faster first response times and less manual handling for your team on repetitive requests.

Already a Herodesk customer?

No upgrade needed. WhatsApp is available to all customers right now, free to set up. Head to your channel settings, connect your WhatsApp Business number, and you’re live.

If you don’t have a Herodesk account yet, sign up now!.