Product updates
January 2025
Shopware integration, custom AI prompts in rules and spam cleanup. Explore the January 2025 Herodesk changelog for your customer service team.
- Automation
- AI Agents
- Channels
Major Product Updates
🛍️ New Widget: Shopware (Read more here)
🤖 Write your own AI prompts/questions in rules (Read more here)
Other Product Updates
- Spam conversations are now automatically deleted after 30 days
- Ability to change the subject of a conversation via the smartphone app
- Automatic reconnection to Facebook and Instagram Messenger if the connection is lost (or send a warning about it)
- Add multiple recipients when forwarding a conversation
Fixed Bugs 🪲
- Attaching files in chat caused periodic errors
- Links in auto-replies in chat were not working
- The last tag on a contact could not be removed
- Some email formatting was not displayed correctly
- Chats with email copy sent after each message instead of each conversation
- New side conversations could use the wrong email channel
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”