Create custom AI prompts in rules

All Herodesk customers are different and run their businesses in different ways. There’s no way we can make pre-defined prompts for all use cases.

Up until now, you’ve been able to analyse a customer message to see if:

• The customer is asking to return an order.
• The customer’s tone is happy or angry.
• The message is important or spam.
• The message is (or isn’t) written in a specific language.

But with this update, you can now ask your own questions about the customer’s messages, and our AI engine will reply “yes” or “no”, so you can create events based on that.

For example:

• Is the customer asking about our new product line?
• Does the customer want to schedule an appointment?

… or whatever you’d like!

All you need to do is figure out what customer intents you’d like to automate and make sure your question can be answered with a “yes” or a “no”.

This is an equally simple and powerful update that let’s you customize and automate your customer support in new ways using Herodesk.

The new feature is live now and available to all Herodesk Basic and Herodesk Plus customers.

If you have any questions about how to get started using custom AI prompts, contact us on support@herodesk.com and we’re ready to help.