Product updates
February 2025
DanDomain GraphQL, automatic spam cleanup and live chat improvements. Explore the February 2025 Herodesk changelog for your customer service team.
- Automation
- Live chat
- API
Major Product Updates
🗑️ SPAM messages are automatically deleted after 30 days
🛍️ Updated DanDomain webshop widget to the new GraphQL API
Other Product Updates
- Added Polish language support in live chat
- Enabled deletion of Shopify widgets that are not linked to a payment
- Added rule trigger for when a conversation has been closed for more than X time
- Improved layout and user experience in the conversation list
Fixed bugs 🪲
- When forwarding emails, messages sent from Herodesk were displayed with the default sender address instead of the customer’s own
- Chat disappeared when open while navigating between different subpages
- Resolved periodic issue with deleting conversations
- Fixed issue with forwarding conversations that included attachments
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”