Product updates
March 2025
The Help Center launch, faster live translations and conversation fixes. Explore the March 2025 Herodesk changelog for your customer service team.
- Help center
- Live chat
Major Product Updates
📝 Launched the new Help Center
This is a major product update. After months of work, we’ve released our new Help center feature. You can read more about it here
Other Product Updates
- Improved the speed of Live Translations
- Show an icon in the conversations list when the newest message is an internal note
- Show the date that a side conversation has been created in the conversations widget
Fixed bugs 🪲
- The Shopware widget didn’t always show all orders
- Inline images were not shown in the Live chat
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”