Product updates
May 2024
The live chat launch, conversation quick actions and better inbox control. Explore the May 2024 Herodesk changelog for your customer service team.
- Automation
- Inbox
- Live chat
- Introducing Live Chat
- Show full conversation title on mobile devices by clicking on it
- Added new “quick actions” to the conversation list and allowed to start new conversations without having to create a contact first
- Added feature to delete a conversation
- Added feature to get the right customer name from Shopify contact form emails
- Updated “send, close and go to next” to stay in the same inbox and skip assigned conversations
- Feature to change the order of conversations in the conversation list
- Show channel icon in conversations list
- Added conversation type to smart-folder rules and Rules
- Added new Junk smart-folder
- Added feature to block a contact (marking all future conversations as spam)
- Made it possible to change the name of the “Operator”-user, that’s used for auto responders, etc.
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Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”