Insert product links in replies

A good product recommendation is often the whole answer. But finding the right link usually means leaving the reply, opening the shop in a new tab, searching, and copying a URL, then hoping it’s the public, in-stock one, not the slightly different one a colleague would have sent.

Insert product link is now available in Herodesk.

Search your catalogue from the reply editor

Type a product name, SKU or ID right where you’re writing, and Herodesk searches the catalogue of your connected webshops. Pick the product, and its customer-facing link drops in at your cursor. No new tab, no copy-paste, no losing your place in the reply.

Match products however the customer described them: by name, by the SKU off the packing slip, or by the ID from an order. Whatever you have to go on, the search takes it.

Always a link that resolves

Only products with a public URL show up, so what you insert always points at a real, shoppable page, never a dead or internal link. And the search is scoped to the webshops connected to that conversation’s inbox, so you see the right shop’s products rather than everything you’ve ever connected.

Where to find it

Insert product link lives in the message editor, next to the other formatting tools, and needs at least one connected webshop to search. It’s available on Herodesk Plus. Read more on the Insert product link feature page.