Product updates
September 2025
The AI Agents launch with suggested replies, a chatbot and a virtual assistant. Explore the September 2025 Herodesk changelog for your customer service team.
- AI Agents
- Live chat
This month, we “only” had one product update, but a huge one!
AI Agents
AI Agents are now released and ready to help our customers.
✅ Suggested replies
The AI agents can write suggested replies to conversations in your Herodesk. Use it as it is or modify it before sending it. It makes it much faster and easier to reply to your customers.
✅ AI Chatbot
Deploy the agent in your live chat, and it’ll work as an AI chatbot on your website, autonomously answering customer questions 24/7 and in all languages.
✅ Virtual assistant
Access all the agents knowledge to get a helping hand when answering customers.
Read more about AI agents, how they work, prices and how to get started here
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”