Product updates
August 2025
API updates and performance improvements across the helpdesk. Explore the August 2025 Herodesk changelog for your customer service team.
- Inbox
- Automation
- AI Agents
Here is the full list of everything we implemented in August 2025.
This month’s update is relatively short, as we’re working hard to get ready for the launch of AI Agents in October.
Major product updates
⚡ Improved performance
We’ve rolled out a series of updates that make Herodesk faster to work in. It’s a combination of many small improvements that together create a better user experience.
Other product updates
- New API endpoints to create, update, view, and delete quick replies
Bug fixes
- Auto-replies didn’t work correctly when a conversation was moved to another inbox by a rule
- The rule checking whether a contact didn’t have a specific tag didn’t work as intended
Give your team time back
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Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”