July 2025

Here’s the full list of everything we implemented in July 2025:

Major Product Updates

🔔 Notifications Center We’ve introduced a new notifications center that lets you choose when you want browser notifications (the pliiiiing sound) or push notifications on your devices. Read more here

📂 Inbox and Smart Folder Sorting You can now customize the order of inboxes and smart folders per user, so each team member can tailor their Herodesk experience. You can also hide inboxes, smart folders, or teammates you don’t interact with frequently. Read more here

💤 Snooze Conversation You can now snooze a conversation, making it hidden until a time you choose. That’s perfect when something doesn’t need to be handled now, since the system can remind you later. Read more here

🎨 Updated Rule Interface We’ve redesigned the interface for creating rules in Herodesk. It’s now much more user-friendly and makes it easier to build the automations your team needs.

Other Product Updates

• Clean handling of very long emails, collapsed behind a “read more” option
• Auto-translations now indicate that the message was translated using AI
• API documentation updated to Swagger 3.0
• Attached videos now play directly in the browser instead of being downloaded
• Images in emails now display inline instead of appearing as attachments
• Better handling of high-risk emails attempting phishing or spoofing sender addresses
• Shopware widget now shows order status, payment status, and delivery status
• Shopify widget now displays order metafields directly in Herodesk
• Use puny-encoded version of domain names when sending emails that include special characters
• Add an event in the conversation log when a side conversation is started

Bug Fixes

• Phone numbers weren’t saved correctly when creating a new contact
• It wasn’t possible to start side conversations from the mobile app
• You couldn’t search for languages when manually translating messages
• Preview of attachments wouldn’t always close when the mouse was removed
• Inline images disappeared during translation
• Reports broke when selecting 7-day range grouped by month
• “We’ll be back at” message in live chat showed the wrong date in some cases

As always, we’ve also made several “under-the-hood” improvements. This time, we focused especially on stability and speed, making Herodesk load faster and improving the overall user experience.