New Feature: Snooze Conversations in Herodesk

It’s designed for all those moments when you can’t take action right now, but don’t want to forget about the case either.

Why snooze?

There are plenty of situations in customer service where a case is technically still open, but there’s nothing more to do at the moment. For example:

• You’re waiting for the customer to send back a return
• A colleague is scheduled to follow up tomorrow
• A refund is being processed, but takes 3-5 business days
• You’ve promised to check in again next week

In all of these cases, the conversation stays active in your inbox, cluttering up your view and stealing attention from the tasks you can solve now.

Snoozing gives you a simple way to pause the conversation, and automatically bring it back when you’re ready.

How it works

You’ll now find a Snooze option in the top right corner of any conversation.

From there, you can pick when the conversation should return to your inbox: tomorrow, next week, or a custom date/time that fits your process.

When the snooze ends, the conversation reappears as unread in your inbox, so you don’t miss a beat.

It’s live live

The new Snooze feature is available now for all Herodesk Basic and Herodesk Plus customers.

You can read more in our Help Center here: 👉 How to use Snooze in Herodesk

We hope it helps you and your team stay focused and organized, even when things need to wait until “later.”